Everything you need to know about booking your next Haven holiday

Haven Holidays owns and operates 37 award-winning family holiday parks throughout England, Scotland and Wales- close to some of Britain’s favourite seaside resorts. Haven offers two distinct products. Self-catering holidays allow customers to stay in one of our modern holiday homes, available in a variety of grades; whilst Touring and Camping holidays enable customers to bring their own tents and caravans to one of our 23 dedicated Touring and Camping parks. Both products include full use of the swimming facilities, Kids Clubs, evening entertainment and more.

Haven Holiday Deal Finder

How to book at the lowest price guaranteed
Everyone wants to know that they have booked their holiday at the lowest price possible and Haven guarantees this with the Haven Price Promise when you book direct.
This is how it works: If at any time leading up to the arrival of your holiday, you see the total holiday cost of your exact Haven Holiday at a cheaper price (without the addition of referral codes), you can match your holiday to this price and receive a refund of the difference.
If you need to make a claim under the Price Promise because you have seen a cheaper price for your holiday then simply call Haven on 0333 202 5263,  today’s pricing will be checked and if this shows a lower price, your holiday cost will be lowered to match the lower price and return any refunds if necessary.

Haven booking frequently asked questions

Booking for friends or family 

You are welcome to book on behalf of friends or family but please do this under a new online account using a different email address. This is important because each email address is associated with one name only. 

If you have already made a booking using your account for someone with a different name then please use the live chat facility to notify Haven and they will adjust the booking for you.

Booking a caravan next to friends or family

To ensure that your caravan is located next to your friends or family then simply book using the 'Choose Your Holiday Home' function which allows you to specify the exact location. Simply click the button below to do this

Book a caravan next to your friends or family

Length of your holiday vs arrival day

Number of nights stay	Arrival day​
3	Friday
4	Monday
7	Monday, Friday or Saturday
10	Friday
11	Monday
14	Monday, Friday or Saturday

Extra items to remember to bring

All Haven holidays are self-catering, so here are a few bits that you'll need to bring with you for your holiday. 

• Washing up items
• Towels*
• Toilet rolls (one will be provided), toiletries
• Hairdryer* 
• Your personal holiday belongings
• You may also want to bring an iron.

* Towels and a hairdryer are provided if you have booked either Silver, Gold or Signature grades

Parking your car when you arrive​

• On arrival at your Haven holiday park, you can park in a central car park to ‘check in’. Once you have been given your welcome pack and keys you can make your way to your holiday home.
• Many areas of Haven holiday parks will have allocated parking next to the holiday home and if not there will be community parking, just a short distance away. 
• If you have booked a touring or camping holiday there will be room to park your car right next to your pitch at most parks.
• You are welcome to bring more than one car if needed, although it may need to be kept in a central parking area.

Hen / Stags and parties

Haven holidays are designed for families and couples. You need to be aged 18+ to book a holiday and Stag and Hen parties are not allowed. Groups of non-related people need to phone 0333 202 5250 to discuss their booking.

Haven Holiday Protection

If you would like to protect yourself against financial loss if you have to cancel your holiday unexpectedly then you can use the ​Haven Holiday Protection (HHP) this allows you to cancel your break should you be affected by one of the following reasons:  

• Redundancy
• Sickness
• Jury service
• Death

It's available to purchase within 48 hours of when you made your booking and can be booked directly with us or via your booking agent.

​The tables below show the cost for either self-catering holidays or the camping and touring holidays.

Self catering holiday	Cost of HHP
up-to 5 nights	£16
6 - 9 nights	£24
10 nights or more	£40

Touring or camping holiday (per pitch)	Cost of HHP
1 - 4 nights	£5
5 nights or more	£10