Premier Inn Frequently Asked Questions(and answers to everything else you might want to know about Premier Inn) |
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Booking your room at Premier Inn
1. How do I make a booking at Premier Inn?
Premier Inn offers their lowest prices when you book direct online on their website www.premierinn.com. On the Premier Inn website you be able to check the availability in any Premier Inn, all you need to enter is the location, dates you'd like to stay, number of guests and your room preferences. You will then be shown all hotels in that location or nearby with availability for your chosen dates.
2. Do you have to show ID at Premier Inn?
Normally you will only need your booking reference on check-in. However Premier Inn reserves the right to ask for photographic proof of identity and age if they suspect a guest may be underage.
3. What's the earliest I can check in?
Your room will be ready for you from 3 pm on the day you're due to arrive.
4. What's the latest I can check out?
Check out is by 12 noon on your agreed departure date.
5. Can you check in earlier than 3pm at Premier Inn?
Premier Inn does offer an early check-in and late check-out facility in some airport hotels. The early check-in is from 10am and the late check out is until 4pm. Both options are charged (£10) and subject to availability at the individual hotel.
6. Can I change my arrival time?
Premier Inn hotels are manned 24 hours, this means as long as you have secured your room with a valid credit or debit card, you are able to check in anytime you wish to after the hours of 3 pm on the day of arrival. If you plan to arrive later than 11 pm then we do suggest that you contact the hotel directly as the reception staff may lock the door for security reasons.
Because there is a 24 hour reception at all Premier Inn hotels there is no latest check in time.
7. What is Premier Inn's cancellation policy?
If you need to cancel or change your booking then the policy will depend on the type of booking you made:
Flex allows you to cancel the booking right up to 1 pm on your day of stay.
Semi-Flex allows you to cancel up to 3 days before your stay.
Standard only allows you to cancel up to 24 hrs after your booking.
For more information please see our page cancel or amend your premier inn booking
8. What is the best time to book a Premier Inn?
Premier Inn prices their rooms according to level of demand so the best deals are sold early. Therefore book early to secure your room at the lowest price.
9. Which days are cheapest at Premier Inn?
Fridays and Sundays tend to be the cheapest nights to book.
10. Is it cheaper to book Premier Inn online or by phone?
It is cheaper to book Premier Inn online or via their phone app. Booking by calling the contact centre can incur a service charge.
9. Does Premier Inn offer last minute discounted rooms?
No, Premier Inn do not hold back any rooms for late bookings. All rooms are sold on a first come first served basis. Nor do they offer unsold rooms at discounted rates for last minute bookings.
11. Do Premier Inn hotels provide luggage room facilities?
Yes, all Premier Inn hotels have luggage storage facilities and can often hold your luggage if you arrive early and your room is not ready or are checking out early before your onward travel has arrived (subject to capacity in the luggage room)
12. Can a 16 or 17 year old child stay in a Premier Inn alone?
No they cannot. Children aged 16 or 17 years are permitted to stay in a separate room but only under the responsibility of the parent or guardian, who must also also stay in the hotel at all times the children are within the hotel.
Premier Inn offers their lowest prices when you book direct online on their website www.premierinn.com. On the Premier Inn website you be able to check the availability in any Premier Inn, all you need to enter is the location, dates you'd like to stay, number of guests and your room preferences. You will then be shown all hotels in that location or nearby with availability for your chosen dates.
2. Do you have to show ID at Premier Inn?
Normally you will only need your booking reference on check-in. However Premier Inn reserves the right to ask for photographic proof of identity and age if they suspect a guest may be underage.
3. What's the earliest I can check in?
Your room will be ready for you from 3 pm on the day you're due to arrive.
4. What's the latest I can check out?
Check out is by 12 noon on your agreed departure date.
5. Can you check in earlier than 3pm at Premier Inn?
Premier Inn does offer an early check-in and late check-out facility in some airport hotels. The early check-in is from 10am and the late check out is until 4pm. Both options are charged (£10) and subject to availability at the individual hotel.
6. Can I change my arrival time?
Premier Inn hotels are manned 24 hours, this means as long as you have secured your room with a valid credit or debit card, you are able to check in anytime you wish to after the hours of 3 pm on the day of arrival. If you plan to arrive later than 11 pm then we do suggest that you contact the hotel directly as the reception staff may lock the door for security reasons.
Because there is a 24 hour reception at all Premier Inn hotels there is no latest check in time.
7. What is Premier Inn's cancellation policy?
If you need to cancel or change your booking then the policy will depend on the type of booking you made:
Flex allows you to cancel the booking right up to 1 pm on your day of stay.
Semi-Flex allows you to cancel up to 3 days before your stay.
Standard only allows you to cancel up to 24 hrs after your booking.
For more information please see our page cancel or amend your premier inn booking
8. What is the best time to book a Premier Inn?
Premier Inn prices their rooms according to level of demand so the best deals are sold early. Therefore book early to secure your room at the lowest price.
9. Which days are cheapest at Premier Inn?
Fridays and Sundays tend to be the cheapest nights to book.
10. Is it cheaper to book Premier Inn online or by phone?
It is cheaper to book Premier Inn online or via their phone app. Booking by calling the contact centre can incur a service charge.
9. Does Premier Inn offer last minute discounted rooms?
No, Premier Inn do not hold back any rooms for late bookings. All rooms are sold on a first come first served basis. Nor do they offer unsold rooms at discounted rates for last minute bookings.
11. Do Premier Inn hotels provide luggage room facilities?
Yes, all Premier Inn hotels have luggage storage facilities and can often hold your luggage if you arrive early and your room is not ready or are checking out early before your onward travel has arrived (subject to capacity in the luggage room)
12. Can a 16 or 17 year old child stay in a Premier Inn alone?
No they cannot. Children aged 16 or 17 years are permitted to stay in a separate room but only under the responsibility of the parent or guardian, who must also also stay in the hotel at all times the children are within the hotel.
Your room facilities at Premier Inn
1. What will I find in my Premier Inn room?
Every standard Premier Inn room offer the following facilities: En-suite bathroom, Comfortable double or Kingsize bed with duvet, Remote control TV, Tea and coffee making facilities, Spacious desk area with chair and hairdryer. Free cot hire is available on request from reception.
2. Do Premier Inn rooms have a fridge?
Most rooms do not have a fridge, only the Premier Plus room (most expensive grade) has a fridge.
3. Do Premier Inn rooms have a safety deposit box/safe?
No, room safes are not provided.
4. Do all the rooms have en-suite bathrooms?
Yes - all Premier Inn rooms have en-suite bathrooms.
5. How many people do family rooms accommodate?
Most Premier Inns have family rooms that can accommodate a family consisting of up to two adults and two children (aged 16 and under), in a spacious, family sized room. Premier Inn can provide cots at no extra charge.
6. What is the maximum number of adults you can accommodate in any room?
Premier Inn policy does not allow more than 2 adults to a room therefore you will need to book two rooms or more if you have three or more adults in your party.
7. What age does Premier Inn classify as an adult?
At Premier Inn guests aged 16 years and above are classed as adults for the purposes of the free breakfast offer. However they must be aged 18+ to be able to stay in a Premier Inn unaccompanied and alone. They will allow a 16 or 17 year old to stay in a room alone provided that there is another adult aged 18+ who has parental / guardianship responsibility and is also staying in the hotel at the same time.
8. Do Premier Inn rooms have air conditioning?
Most but not all of the rooms have air conditioning. To find out if your chosen Premier Inn hotel has air conditioned rooms, please see the hotel's details page.
9. Do Premier Inn provide hairdryers?
Most hotels do now have hairdryers in the rooms. If you are staying at one of the hotels that do not supply hairdryers in the rooms, you can borrow one from reception. You may be required to pay a deposit but this is refundable upon return of the hair dryer.
10. How many towels do you get in a Premier Inn?
One bath towel and one hand towel per adult per room is generally provided with more available on request.
11. Do Premier Inn provide Irons/Ironing boards?
Only the Premier Plus room has an Iron and board. For all other room grades the reception can loan out an Iron and board.
12. Are travel adaptors for electrical devices provided?
Whilst staying in a Premier Inn hotel you may need to bring along a UK travel adaptor if your electrical appliances are not of UK origin. Plugs in the UK are 3-pronged and run at 220-240V. Reception may be able to loan you one.
13. Do Premier Inns have USB or USC charging ports in the rooms?
Most Premier Inn rooms now provide USB charging ports in the bedrooms.
14. Can you watch Netflix / Prime in Premier Inn?
Yes, in theory. The basic free WiFi speed is not fast enough to stream movies but if you upgrade to the Ultimate WiFi then you should be able to watch movies using your own Netflix / Prime account. Note if you have a good mobile signal with a high data allowance you could opt to use this rather than the Premier Inn WiFi service.
15. What TV channels can I get at a Premier Inn?
Most of the hotels now have Freeview televisions installed with the full range of 80 Freeview channels including BBC1, BBC2, ITV, Channel 4 and Channel 5.
16. Do Premier Inn offer any smoking guest rooms?
All of the Premier Inn hotels in the UK and Ireland operate a no-smoking policy throughout.
17. Can you vape in a hotel room in Premier Inn?
No, the use of all electronic cigarettes is not permitted anywhere inside the hotel.
18. Will vaping set off the smoke alarms in Premier Inn?
Yes, optical smoke detectors will be activated by vape smoke.
19. Do you get fined if you smoke in a Premier Inn?
Yes, you will receive a £100 fine.
20. Can I bring alcohol into my Premier Inn room?
Yes, you are welcome to bring your own alcohol into your room for consumption.
21. How many adults can stay in one Premier Inn room?
Two adults is the maximum allowed in one room. Premier Inn class people aged 16 and above as adults but remember that you must be aged 18 to stay at Premier Inn alone.
22. Do you always get a Kingsize bed when staying at a Premier Inn?
It is not guaranteed. Generally Premier Inn does fit Kingsize beds in the double, twin and family rooms, however there are a significant number of hotel rooms which only have a double bed fitted. This tends to be the case where room space is at a premium eg. London Premier Inn's. We suggest confirming with your chosen hotel before you book if this is important for you.
Every standard Premier Inn room offer the following facilities: En-suite bathroom, Comfortable double or Kingsize bed with duvet, Remote control TV, Tea and coffee making facilities, Spacious desk area with chair and hairdryer. Free cot hire is available on request from reception.
2. Do Premier Inn rooms have a fridge?
Most rooms do not have a fridge, only the Premier Plus room (most expensive grade) has a fridge.
3. Do Premier Inn rooms have a safety deposit box/safe?
No, room safes are not provided.
4. Do all the rooms have en-suite bathrooms?
Yes - all Premier Inn rooms have en-suite bathrooms.
5. How many people do family rooms accommodate?
Most Premier Inns have family rooms that can accommodate a family consisting of up to two adults and two children (aged 16 and under), in a spacious, family sized room. Premier Inn can provide cots at no extra charge.
6. What is the maximum number of adults you can accommodate in any room?
Premier Inn policy does not allow more than 2 adults to a room therefore you will need to book two rooms or more if you have three or more adults in your party.
7. What age does Premier Inn classify as an adult?
At Premier Inn guests aged 16 years and above are classed as adults for the purposes of the free breakfast offer. However they must be aged 18+ to be able to stay in a Premier Inn unaccompanied and alone. They will allow a 16 or 17 year old to stay in a room alone provided that there is another adult aged 18+ who has parental / guardianship responsibility and is also staying in the hotel at the same time.
8. Do Premier Inn rooms have air conditioning?
Most but not all of the rooms have air conditioning. To find out if your chosen Premier Inn hotel has air conditioned rooms, please see the hotel's details page.
9. Do Premier Inn provide hairdryers?
Most hotels do now have hairdryers in the rooms. If you are staying at one of the hotels that do not supply hairdryers in the rooms, you can borrow one from reception. You may be required to pay a deposit but this is refundable upon return of the hair dryer.
10. How many towels do you get in a Premier Inn?
One bath towel and one hand towel per adult per room is generally provided with more available on request.
11. Do Premier Inn provide Irons/Ironing boards?
Only the Premier Plus room has an Iron and board. For all other room grades the reception can loan out an Iron and board.
12. Are travel adaptors for electrical devices provided?
Whilst staying in a Premier Inn hotel you may need to bring along a UK travel adaptor if your electrical appliances are not of UK origin. Plugs in the UK are 3-pronged and run at 220-240V. Reception may be able to loan you one.
13. Do Premier Inns have USB or USC charging ports in the rooms?
Most Premier Inn rooms now provide USB charging ports in the bedrooms.
14. Can you watch Netflix / Prime in Premier Inn?
Yes, in theory. The basic free WiFi speed is not fast enough to stream movies but if you upgrade to the Ultimate WiFi then you should be able to watch movies using your own Netflix / Prime account. Note if you have a good mobile signal with a high data allowance you could opt to use this rather than the Premier Inn WiFi service.
15. What TV channels can I get at a Premier Inn?
Most of the hotels now have Freeview televisions installed with the full range of 80 Freeview channels including BBC1, BBC2, ITV, Channel 4 and Channel 5.
16. Do Premier Inn offer any smoking guest rooms?
All of the Premier Inn hotels in the UK and Ireland operate a no-smoking policy throughout.
17. Can you vape in a hotel room in Premier Inn?
No, the use of all electronic cigarettes is not permitted anywhere inside the hotel.
18. Will vaping set off the smoke alarms in Premier Inn?
Yes, optical smoke detectors will be activated by vape smoke.
19. Do you get fined if you smoke in a Premier Inn?
Yes, you will receive a £100 fine.
20. Can I bring alcohol into my Premier Inn room?
Yes, you are welcome to bring your own alcohol into your room for consumption.
21. How many adults can stay in one Premier Inn room?
Two adults is the maximum allowed in one room. Premier Inn class people aged 16 and above as adults but remember that you must be aged 18 to stay at Premier Inn alone.
22. Do you always get a Kingsize bed when staying at a Premier Inn?
It is not guaranteed. Generally Premier Inn does fit Kingsize beds in the double, twin and family rooms, however there are a significant number of hotel rooms which only have a double bed fitted. This tends to be the case where room space is at a premium eg. London Premier Inn's. We suggest confirming with your chosen hotel before you book if this is important for you.
Food & Drink at Premier Inn
1. Do all Premier Inn hotels have restaurants?
Yes, either on-site or in some out of town hotels the restaurant service is provided in the pub next door. Premier Inn operate a number of different style restaurants such as Table Table, Brewers Fayre and Beefeater Grill.
2. Can you get room service in a Premier Inn?
No, there is no room service option but many Premier Inn's do provide vending machines in the lobby area dispensing snacks and drinks available 24/7.
3. Can you order a takeaway to be delivered to a Premier Inn?
Yes, guests are welcome to order takeaway food which can be consumed in their own rooms. You must arrange to meet the food delivery in the reception area yourself rather than asking the Premier Inn reception staff to do this.
4. Can you drink the tap water in a Premier Inn?
All Premier Inn's in the UK have mains supplied water which is perfectly safe to drink straight from the tap.
5. Can I add a breakfast or Premier Inn meal deal after my booking?
Yes, you can book a breakfast or choose a meal deal on arrival when you check-in or at anytime during your stay.
6. Can I upgrade my Premier Inn breakfast booking to a full meal deal?
Yes, the reception can arrange this for you or the restaurant staff can also make the upgrade.
7. Do you need to book a table to eat dinner in a Premier Inn?
Generally no, unless you are visiting at a peak time when the hotel is busy or you wish to reserve for a large group. Reception can book tables for you when you check in.
8. What time is breakfast served?
Breakfast is served in the restaurant between 6:30 am – 10:30 am on weekdays and from 7:00 am – 11:30am at weekends and on Bank holidays.
9. How do I book breakfast?
Breakfast can be booked at the same time as you book your hotel room online, or if you'd prefer you can book breakfast on arrival at the hotel when you check-in.
11. How much does breakfast cost?
Full Premier Inn breakfast costs from £9.99 (London £10.50) and is 'eat as much as you like', or you can enjoy a lighter option for £7.99 (London £8.50).
Remember: with Premier Inn children under 16 eat free (up to a maximum of two children per adult purchasing a full breakfast).
12. Can you get a Premier Inn breakfast without staying at the hotel?
Yes, Premier Inn welcome 'walk-in' guests for breakfast. Just speak to reception on your arrival and you will be directed to the restaurant where the staff will take payment and show you to your table.
13. Do Premier Inn offer a Vegetarian/Vegan breakfast option?
Yes, there are many meat free options available and Vegans are also now catered for with vegan approved sausages and Soya milk options.
Yes, either on-site or in some out of town hotels the restaurant service is provided in the pub next door. Premier Inn operate a number of different style restaurants such as Table Table, Brewers Fayre and Beefeater Grill.
2. Can you get room service in a Premier Inn?
No, there is no room service option but many Premier Inn's do provide vending machines in the lobby area dispensing snacks and drinks available 24/7.
3. Can you order a takeaway to be delivered to a Premier Inn?
Yes, guests are welcome to order takeaway food which can be consumed in their own rooms. You must arrange to meet the food delivery in the reception area yourself rather than asking the Premier Inn reception staff to do this.
4. Can you drink the tap water in a Premier Inn?
All Premier Inn's in the UK have mains supplied water which is perfectly safe to drink straight from the tap.
5. Can I add a breakfast or Premier Inn meal deal after my booking?
Yes, you can book a breakfast or choose a meal deal on arrival when you check-in or at anytime during your stay.
6. Can I upgrade my Premier Inn breakfast booking to a full meal deal?
Yes, the reception can arrange this for you or the restaurant staff can also make the upgrade.
7. Do you need to book a table to eat dinner in a Premier Inn?
Generally no, unless you are visiting at a peak time when the hotel is busy or you wish to reserve for a large group. Reception can book tables for you when you check in.
8. What time is breakfast served?
Breakfast is served in the restaurant between 6:30 am – 10:30 am on weekdays and from 7:00 am – 11:30am at weekends and on Bank holidays.
9. How do I book breakfast?
Breakfast can be booked at the same time as you book your hotel room online, or if you'd prefer you can book breakfast on arrival at the hotel when you check-in.
11. How much does breakfast cost?
Full Premier Inn breakfast costs from £9.99 (London £10.50) and is 'eat as much as you like', or you can enjoy a lighter option for £7.99 (London £8.50).
Remember: with Premier Inn children under 16 eat free (up to a maximum of two children per adult purchasing a full breakfast).
12. Can you get a Premier Inn breakfast without staying at the hotel?
Yes, Premier Inn welcome 'walk-in' guests for breakfast. Just speak to reception on your arrival and you will be directed to the restaurant where the staff will take payment and show you to your table.
13. Do Premier Inn offer a Vegetarian/Vegan breakfast option?
Yes, there are many meat free options available and Vegans are also now catered for with vegan approved sausages and Soya milk options.
Premier Inn WiFi
1. Do Premier Inn offer free WiFi?
Yes, there is free WiFi available at all hotels in the UK as well as a faster paid for service called Ultimate WiFi. For more details see our page Premier Inn WiFi.
Yes, there is free WiFi available at all hotels in the UK as well as a faster paid for service called Ultimate WiFi. For more details see our page Premier Inn WiFi.
Premier Inn hotel facilities including bringing your pets and bike
1. Do Premier Inn hotels provide leisure facilities?
As Premier Inn is a budget hotel company, they do not offer leisure facilities on site, however some of thier hotels are located near a David Lloyd leisure centre or similar facility.
2. Do Premier Inn offer room service?
No, there is no room service available but there are vending machines serving drinks and snacks available 24/7 in the reception area.
3. Does Premier Inn allow bikes into the hotel?
Yes, all Premier Inn hotels allow push bikes to be brought into the hotel and stored carefully in your room. If the bike is very muddy then they will ask you to try and clean it off and reception will be happy to help with wipes etc.
4. Can I bring my dog to a Premier Inn hotel?
Unfortunately, with the exception of assistance dogs, Premier Inn do not allow pets in thier hotels. This is in contrast to the dog friendly Travelodge hotels which are the main rival hotel group in the UK.
As Premier Inn is a budget hotel company, they do not offer leisure facilities on site, however some of thier hotels are located near a David Lloyd leisure centre or similar facility.
2. Do Premier Inn offer room service?
No, there is no room service available but there are vending machines serving drinks and snacks available 24/7 in the reception area.
3. Does Premier Inn allow bikes into the hotel?
Yes, all Premier Inn hotels allow push bikes to be brought into the hotel and stored carefully in your room. If the bike is very muddy then they will ask you to try and clean it off and reception will be happy to help with wipes etc.
4. Can I bring my dog to a Premier Inn hotel?
Unfortunately, with the exception of assistance dogs, Premier Inn do not allow pets in thier hotels. This is in contrast to the dog friendly Travelodge hotels which are the main rival hotel group in the UK.
Premier Inn facilities for guests with disabilities
1. What facilities are provided for customers with disabilities?
Most Premier Inns have specially adapted rooms for customers with disabilities. These rooms feature widened doors to allow wheelchair access with beds set at a height of 480mm (adjustable) and extra room around the bed for easy access. The en-suite facilities feature either low level baths or level access showers with fold-down seat.
Storage areas are designed for low level access and most of the accessible rooms are located on the ground floor of the hotel and close to the hotel reception.
Most Premier Inns have specially adapted rooms for customers with disabilities. These rooms feature widened doors to allow wheelchair access with beds set at a height of 480mm (adjustable) and extra room around the bed for easy access. The en-suite facilities feature either low level baths or level access showers with fold-down seat.
Storage areas are designed for low level access and most of the accessible rooms are located on the ground floor of the hotel and close to the hotel reception.
Can I buy the Premier Inn mattress / bed
1. Can I buy a Premier Inn mattress?
Yes, Premier Inn sell both thier mattresses and beds. You can also buy a full range of the bedding they use.
See our Premier Inn Mattress page for more information.
2. How deep is the Premier Inn mattress?
The mattress is 27cm deep and when on top of the Premier Inn bed base the bed will be at a height of about 67cm.
Yes, Premier Inn sell both thier mattresses and beds. You can also buy a full range of the bedding they use.
See our Premier Inn Mattress page for more information.
2. How deep is the Premier Inn mattress?
The mattress is 27cm deep and when on top of the Premier Inn bed base the bed will be at a height of about 67cm.
Contact Premier Inn customer services by phone and email web-form for feedback or complaints
1. What is the customer services phone number for Premier Inn?
Contact the Premier Inn call centre on 0333 003 8101 between 9am - 5pm Monday to Friday.
(calls charged at your standard network charge, this is not a premium rate number)
2. What is Premier Inn's email address?
Premier Inn do not publish a direct email address for guest contact you can however fill in an online 'email' contact form which can be used for either general feedback, questions and complaints.
This web form is: secure2.premierinn.com/gb/en/feedback-form/feedback.html
Contact the Premier Inn call centre on 0333 003 8101 between 9am - 5pm Monday to Friday.
(calls charged at your standard network charge, this is not a premium rate number)
2. What is Premier Inn's email address?
Premier Inn do not publish a direct email address for guest contact you can however fill in an online 'email' contact form which can be used for either general feedback, questions and complaints.
This web form is: secure2.premierinn.com/gb/en/feedback-form/feedback.html
This website is not affiliated or endorsed by the Premier Inn brand
