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Travelodge Complaint Guide

Simple guide on how to make a Travelodge Complaint

Customer Relations Phone Number
​(13p per minute)
08719 848484
​Email
[email protected]
Online Contact Form
Travelodge Customer Contact Form
Post
Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT
Go To The Travelodge Price Finder Tool
If you wish to make a complaint to Travelodge and have not found an easy way to do this on the Travelodge website then we are here to help.

​How do I make a complaint to Travelodge?
There are in fact 4 easy ways to get in touch; you can call customer relations during business hours (9am - 5pm Mon-Fri), note this is a chargeable phone number currently costing 13 pence per minute. Alternatively you can use the email or online customer contact form 24/7 for free. The email system will automatically create a case number for you by return receipt.
​Finally you can write to them using our template letter - see below. 

How long does it take for Travelodge to respond to complaints?
Travelodge aims to respond to all complaints within 5 business days.
Which is the recommended method to raise a complaint with Travelodge?
​

Because contacting Travelodge by email is free, can be done at anytime 24/7 and will generate an automatic case reference for you by return email receipt this is our recommended method for lodging your compliant.
travelodge-complaint-email-receipt
email receipt with case number
How to make a successful complaint
  • Make sure you have reasonable grounds for the complaint. Check the terms and conditions of your booking to make sure your claim is not likely to be excluded.
  • ​Raise the complaint with the hotel reception during your stay, no matter what the time of day or night. This will give them the opportunity to make a record. Make a note of the staff members name and position.
  • Keep a good clear record of the problem you experienced during your hotel stay.
  • Take photographic or video evidence of the problem if possible.
  • Keep a careful record of the dates and times you experienced the problem.
  • Ask any fellow guests if appropriate if they are willing to act as witnesses to the problem.
  • Keep all your receipts for the stay including any extra expenses you incurred such as travel or alternative accommodation.
  • ​Write a clear letter and send to: Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT.
Travelodge Complaint letter Template - click to download
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  • Book Direct & Save
    • About us
  • Hotel Offers
    • Warner Hotels >
      • Warner Hotel Locations
      • Last minute Warner Breaks
      • Warner Hotels Frequently Asked Questions
      • Warner Hotels Drink Inclusive Breaks
      • Warner Signature vs Standard Room
      • Warner Weekend Breaks
      • Child-free hotels
      • Dance Breaks
      • Warner Bodelwyddan Signature Room Review
      • Warners one night stays
      • Warner Hotels Single Rooms
      • Warner Hotel Discount Deals
      • Warner Holidays
      • Warner Entertainment Search
      • Warners Breaks
      • Warner Reserve
      • Warner Christmas Breaks
      • Warner Midweek Breaks
    • Q-Hotels >
      • QHotels Location Map
      • QHotels Last Minute Deals
      • QHotels Discount Code
    • Best Western >
      • Best Western Free Breakfast Deal
      • Best Western Plus
      • Best Western Discount Offers
      • Best Western Price Finder
      • Book direct Best Western Hotels
      • Dog friendly hotel near me
    • Resident Hotels >
      • Resident Hotel Locations
      • Resident Hotel Liverpool
      • Blue Light Card Hotels
    • Malmaison >
      • Malmaison Hotel Locations
      • Malmaison Discount Code
      • Malmaison Hotels Frequently Asked Questions
      • Malmaison Hotel Car Parking
      • Malmaison Liverpool Review
      • Malmaison Hotel Offers
      • Oxford Prison Hotel
    • Hotel du Vin >
      • Hotel du Vin Locations
      • Hotel du Vin Frequently Asked Questions
    • Macdonald Hotels & Resorts >
      • Macdonald Hotel Locations
      • Macdonald Resort Locations
      • Aviemore Lodges
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      • Southampton Hotel with Cruise Parking
    • Thistle >
      • Thistle Hotels London Map
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    • Britannia Hotels >
      • Cheap Airport Hotels
    • Murder Mystery Weekend
    • Bike Friendly Hotels
  • Holiday Offers
    • Haven >
      • Haven Holiday Last Minute
      • Haven Holiday vs Haven Hideaway
      • Cheapest Caravan Holiday
      • Last Minute Caravan Holidays
      • Haven Caravan Sales
      • Haven Sites UK
      • Haven Play Pass
      • Haven Holidays Cornwall
      • Book Haven
      • Haven WiFi
    • Park Holidays >
      • Dawlish Warren Holiday Park Guide
    • Cruises >
      • Best cruise cabin location for minimal movement and noise
      • Is it worth upgrading to a cruise ship suite?
      • Cruise from UK to Australia
    • Pontins >
      • Pontins Brean Sands
      • Pontins Locations
    • Train Holidays
    • Dog Friendly Holiday Cottages
    • Cottages with Hot Tubs
    • Hotel Bedding >
      • Premier Inn Hypnos Mattress
      • Premier Inn Mattress
      • Premier Inn Pillows
      • Travelodge Dreamer Mattress
  • Premier Inn
    • Premier Inn Deals >
      • Premier Inn Germany
      • Premier Inn in Europe
      • Premier Inn Saver Rates
      • Premier Inn Meal Deal
      • Premier Inn Breakfast Times
      • Premier Inn Discount Code
      • Central London Premier Inn Deals
      • Premier Inn Covent Garden
      • Premier Inn Airport Deals
      • Premier Inn Gatwick
      • Keswick Premier Inn Deals
      • Brighton Premier Inn Deals
      • Premier Inn Ireland
      • Bath Premier Inn Deals
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  • Travelodge
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