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Travelodge Complaint Guide

Simple guide on how to make a Travelodge Complaint

Customer Relations Phone Number
​(13p per minute)
08719 848484
​Email
customer.service@travelodge.co.uk
Online Contact Form
Travelodge Customer Contact Form
Post
Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT
Go To The Travelodge Price Finder Tool
If you wish to make a complaint to Travelodge and have not found an easy way to do this on the Travelodge website then we are here to help.

​How do I make a complaint to Travelodge?
There are in fact 4 easy ways to get in touch, you can call customer relations during business hours (9am - 5pm mon-fri), note this is a chargeable phone number currently 13 pence per minute. Alternatively you can use the email or online customer contact form 24/7 for free. The email system will automatically create a case number for you by return receipt.
​Finally you can write to them using our template letter - see below. 

How long does it take for Travelodge to respond to complaints?
Travelodge aims to respond to all complaints within 5 business days.
Which is the recommended method to raise a complaint with Travelodge?
Because contacting Travelodge by email is free, can be done at anytime 24/7 and will generate an automatic case reference for you by return email receipt this is our recommended method for lodging your compliant.
travelodge-complaint-email-receipt
email receipt with case number
How to make a successful complaint
  • Make sure you have reasonable grounds for the complaint. Check the terms and conditions of your booking to make sure your claim is not likely to be excluded.
  • ​Raise the complaint with the hotel reception during your stay, no matter what the time of day or night. This will give them the opportunity to make a record. Make a note of the staff members name and position.
  • Keep a good clear record of the problem you experienced during your hotel stay.
  • Take photographic or video evidence of the problem if possible.
  • Keep a careful record of the dates and times you experienced the problem.
  • Ask any fellow guests if appropriate if they are willing to act as witnesses to the problem.
  • Keep all your receipts for the stay including any extra expenses you incurred such as travel or alternative accommodation.
  • ​Write a clear letter and send to: Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT.
Travelodge Complaint letter Template - click to download
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  • Book Direct
    • About us
    • Book direct Best Western Hotels
    • Best Western Plus
    • Best Western Free Breakfast Deal
    • Best Western Discount Offers
    • Dog friendly hotel near me
    • Butlins Big Weekends
    • Butlins Discount Code
    • Haven Sites UK
    • Haven WiFi
    • Haven Holidays Cornwall
    • Book Haven
    • Pontins Brean Sands
    • Pontins Weekender
    • Warner Hotel Discount Deals
    • Train Holidays
    • Bike Friendly Hotels
    • Cottages with Hot Tubs
    • Oxford Prison Hotel
    • Cheap Airport Hotels
    • Aviemore Lodges
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    • Central London Premier Inn Deals
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  • Travelodge Discount Code
    • Travelodge NHS Discount
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    • Travelodge WiFi
    • Travelodge Check Out Time
    • Travelodge Central London
    • Travelodge Breakfast Times
    • Cancel or amend your Travelodge booking
    • Travelodge Complaints
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    • Travelodge Edinburgh Central
    • Slough Travelodge
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