Simple guide on how to make a Travelodge Complaint
Customer Relations Phone Number (13p per minute) |
08719 848484 |
Email |
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Online Contact Form |
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Post |
Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT |
If you wish to make a complaint to Travelodge and have not found an easy way to do this on the Travelodge website then we are here to help.
How do I make a complaint to Travelodge?
There are in fact 4 easy ways to get in touch; you can call customer relations during business hours (9am - 5pm Mon-Fri), note this is a chargeable phone number currently costing 13 pence per minute. Alternatively you can use the email or online customer contact form 24/7 for free. The email system will automatically create a case number for you by return receipt.
Finally you can write to them using our template letter - see below.
How long does it take for Travelodge to respond to complaints?
Travelodge aims to respond to all complaints within 5 business days.
How do I make a complaint to Travelodge?
There are in fact 4 easy ways to get in touch; you can call customer relations during business hours (9am - 5pm Mon-Fri), note this is a chargeable phone number currently costing 13 pence per minute. Alternatively you can use the email or online customer contact form 24/7 for free. The email system will automatically create a case number for you by return receipt.
Finally you can write to them using our template letter - see below.
How long does it take for Travelodge to respond to complaints?
Travelodge aims to respond to all complaints within 5 business days.
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Which is the recommended method to raise a complaint with Travelodge?
Because contacting Travelodge by email is free, can be done at anytime 24/7 and will generate an automatic case reference for you by return email receipt this is our recommended method for lodging your compliant. |
email receipt with case number
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How to make a successful complaint
- Make sure you have reasonable grounds for the complaint. Check the terms and conditions of your booking to make sure your claim is not likely to be excluded.
- Raise the complaint with the hotel reception during your stay, no matter what the time of day or night. This will give them the opportunity to make a record. Make a note of the staff members name and position.
- Keep a good clear record of the problem you experienced during your hotel stay.
- Take photographic or video evidence of the problem if possible.
- Keep a careful record of the dates and times you experienced the problem.
- Ask any fellow guests if appropriate if they are willing to act as witnesses to the problem.
- Keep all your receipts for the stay including any extra expenses you incurred such as travel or alternative accommodation.
- Write a clear letter and send to: Customer Services, Travelodge Hotels Ltd, Sleepy Hollow, Aylesbury Road, Thame, Oxon, OX9 3AT.
