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General
How many hotels do Warner's currently operate?
There are currently 16 hotels operating under the Warners brand throughout England and Wales but this will soon increase to 18. Warners have recently acquired their first hotel in Scotland - Dalmahoy Hotel & Country Club, and the Forest of Arden Country Club in the Midlands. Both hotels are currently being prepared to launch under the Warner Leisure Hotels brand
Is there a dress code at Warner hotels?
No, there is no dress code at Warner Hotels but most folk dress in smart casual.
(As a general guide smart casual for men would include dark jeans or chinos, with a collared shirt, loafers or similar shoes. The ladies usually don't need any help in knowing what smart casuals are!)
Are Warners Hotels for the elderly?
Many guests at Warner hotels tend to be over the age of 50 with the average guest age being 65. However you will find there are also plenty of younger adults staying and the varied entertainment and leisure facilities cater for a wide age range of adult guests.
What is the average guest age at Warner hotels?
The average age of guests at Warner Leisure Hotels is 65 and over. However many guests are younger and the wide range of activities and extensive facilities make sure all adult ages are well catered for.
Do younger aged guests stay on the weekends?
Yes, weekend breaks at Warner hotels tend to cater for guests aged from 45 to mid seventies, whereas mid-week breaks tend to attract retired guests so expect more people to be aged 65 plus.
What is the minimum guest age in a Warner's Hotel?
18 years of age.
Can you pay with cash at Warner's Hotels?
No, all Warner hotels operate a cashless system where your credit card is registered at check-in and then all purchases during your stay are charged to your room. You will receive an ongoing daily balance on your account delivered to your email every morning so it is easy to keep an eye on your spend.
What time does the evening show start at Warners?
The evening show usually starts at 9:30pm.
Which is the largest Warners hotel?
Heythrop Park
Which Warner's hotel is the highest rated?
Sinah Warren on Hayling Island, Hampshire consistently scores four and half stars out of five on Tripadvisor making it the most highly rated of all the Warner Hotels with the average rating across the rest being a very respectable four stars out of five.
We have two night deals to stay at Sinah Warren fully inclusive from just £84 per person
What is the Warner Hotels Pet Policy?
Unfortunately, pets are not allowed at any of the Warner Hotel locations with the exception of Registered Assistance Dogs - please notify your chosen hotel of this requirement when you make your booking.
Do Warners provide free WiFi?
Yes, there is complimentary WiFi available at all Warner Leisure Hotel and resort locations.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Warner gift card breaks or competition winners
Please make sure that you provide full guest details of the winner or gift card recipient at booking so that you are ensured of a smooth stay.
Are there any guest age restrictions for stays at Warner Hotels?
All Warner hotels are for adults only and guests must be age 18 or over. The hotel reserves the right to decline entry to persons below that age unless agreed by Warner Leisure Hotels in writing before arrival.
How do I pay for extras at Warner hotels, do you accept cash payments?
All of the Warner hotels are cashless. A room account will be set up on your arrival and any extras charged to it, payable by debit or credit card. The cashless account is updated every night of your stay and you can easily access it to check on your balance at any time.
Can I have visitors when I stay at a Warner Hotel?
Day visitors are welcome at all Warner Hotels. Non staying guests can also purchase leisure membership packages too. For more information please call your chosen hotel.
How many hotels do Warner's currently operate?
There are currently 16 hotels operating under the Warners brand throughout England and Wales but this will soon increase to 18. Warners have recently acquired their first hotel in Scotland - Dalmahoy Hotel & Country Club, and the Forest of Arden Country Club in the Midlands. Both hotels are currently being prepared to launch under the Warner Leisure Hotels brand
Is there a dress code at Warner hotels?
No, there is no dress code at Warner Hotels but most folk dress in smart casual.
(As a general guide smart casual for men would include dark jeans or chinos, with a collared shirt, loafers or similar shoes. The ladies usually don't need any help in knowing what smart casuals are!)
Are Warners Hotels for the elderly?
Many guests at Warner hotels tend to be over the age of 50 with the average guest age being 65. However you will find there are also plenty of younger adults staying and the varied entertainment and leisure facilities cater for a wide age range of adult guests.
What is the average guest age at Warner hotels?
The average age of guests at Warner Leisure Hotels is 65 and over. However many guests are younger and the wide range of activities and extensive facilities make sure all adult ages are well catered for.
Do younger aged guests stay on the weekends?
Yes, weekend breaks at Warner hotels tend to cater for guests aged from 45 to mid seventies, whereas mid-week breaks tend to attract retired guests so expect more people to be aged 65 plus.
What is the minimum guest age in a Warner's Hotel?
18 years of age.
Can you pay with cash at Warner's Hotels?
No, all Warner hotels operate a cashless system where your credit card is registered at check-in and then all purchases during your stay are charged to your room. You will receive an ongoing daily balance on your account delivered to your email every morning so it is easy to keep an eye on your spend.
What time does the evening show start at Warners?
The evening show usually starts at 9:30pm.
Which is the largest Warners hotel?
Heythrop Park
Which Warner's hotel is the highest rated?
Sinah Warren on Hayling Island, Hampshire consistently scores four and half stars out of five on Tripadvisor making it the most highly rated of all the Warner Hotels with the average rating across the rest being a very respectable four stars out of five.
We have two night deals to stay at Sinah Warren fully inclusive from just £84 per person
What is the Warner Hotels Pet Policy?
Unfortunately, pets are not allowed at any of the Warner Hotel locations with the exception of Registered Assistance Dogs - please notify your chosen hotel of this requirement when you make your booking.
Do Warners provide free WiFi?
Yes, there is complimentary WiFi available at all Warner Leisure Hotel and resort locations.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Warner gift card breaks or competition winners
Please make sure that you provide full guest details of the winner or gift card recipient at booking so that you are ensured of a smooth stay.
Are there any guest age restrictions for stays at Warner Hotels?
All Warner hotels are for adults only and guests must be age 18 or over. The hotel reserves the right to decline entry to persons below that age unless agreed by Warner Leisure Hotels in writing before arrival.
How do I pay for extras at Warner hotels, do you accept cash payments?
All of the Warner hotels are cashless. A room account will be set up on your arrival and any extras charged to it, payable by debit or credit card. The cashless account is updated every night of your stay and you can easily access it to check on your balance at any time.
Can I have visitors when I stay at a Warner Hotel?
Day visitors are welcome at all Warner Hotels. Non staying guests can also purchase leisure membership packages too. For more information please call your chosen hotel.
Rooms
What do you get in a standard room at Warners?
What are the differences between a Standard room and a Signature room?
The table below outlines the main differences between the room grades but please read our full guide to the Signature Room for more detail.
What do you get in a standard room at Warners?
- TV
- Most beds are King-size
- En-suite bathroom with towels
- Tea, coffee & hot chocolate making facilities
- Biscuits replenished daily
- Comfy chairs & reading lights
- Hairdryer
- Iron & ironing board
- Telephone
- Safe
- Check in from 3pm
What are the differences between a Standard room and a Signature room?
The table below outlines the main differences between the room grades but please read our full guide to the Signature Room for more detail.
Included |
Standard Room |
Signature Room |
Check in from 3pm |
✅ |
✅ |
Ensuite Bathroom (towels included) |
✅ |
✅ |
TV |
✅ |
✅ |
Comfy chairs with reading lights |
✅ |
✅ |
Hairdryer |
✅ |
✅ |
Iron with Ironing board |
✅ |
✅ |
Safe |
✅ |
✅ |
Telephone |
✅ |
✅ |
Fridge |
❌ |
✅ |
Fresh milk - still and sparkling water - Frobisher's fruit juices - supply of sweet and savoury snacks |
❌ |
✅ |
Bathrobes |
❌ |
✅ |
Temple Spa Toiletries |
❌ |
✅ |
Firm and soft pillow sets |
❌ |
✅ |
Are there fridges in Warner's Signature rooms?
Yes, the signature grade rooms come with a fridge stocked with fresh milk, still and sparkling water and fresh fruit juices.
Do Warner's standard rooms have a fridge?
No, the standard rooms do not have fridges.
The following room grades offer a separate lounge and bedroom?
Can you reserve a particular room number at Warner's?
Yes, you can reserve your favourite room number, group multiple rooms close together, or a pick room nearby the facilities for an extra £20 per room.
(Note: To reserve your preferred room you need to first book online - click here to book, once you have made your booking you can chat with the Warner customer service team by clicking the 'chat bubble' in the bottom right corner of your screen.)
What extras do you get in a Warner's signature room?
A signature room is an upgrade providing guests with a larger room, King or Super King size bed, Temple Spa toiletries and an in room fridge stocked with complimentary fruit juices, fresh milk, water and a selection of sweet and savoury snacks.
Are towels provided at Warner's?
Yes, fresh white towels are provided in all room grades.
How often are rooms serviced at Warner Hotels?
Rooms are serviced on your day of arrival and then generally every other day of your stay, for example a stay arriving on a Friday and departing on the Monday would be serviced Friday and Sunday.
Can you smoke in your own room at Warner Hotels?
Smoking is permitted in designated external areas at all the Warner hotels and villages, but is not allowed in any of the internal venues or room accommodation. This includes electronic cigarettes and equivalents.
Yes, the signature grade rooms come with a fridge stocked with fresh milk, still and sparkling water and fresh fruit juices.
Do Warner's standard rooms have a fridge?
No, the standard rooms do not have fridges.
The following room grades offer a separate lounge and bedroom?
- Supreme Chalet at Lakeside
- Premier Chalet at Gunton Hall
- Garden Suite at Bembridge Coast and Norton Grange
- Superior Room at Heythrop Park and The Runnymede
Can you reserve a particular room number at Warner's?
Yes, you can reserve your favourite room number, group multiple rooms close together, or a pick room nearby the facilities for an extra £20 per room.
(Note: To reserve your preferred room you need to first book online - click here to book, once you have made your booking you can chat with the Warner customer service team by clicking the 'chat bubble' in the bottom right corner of your screen.)
What extras do you get in a Warner's signature room?
A signature room is an upgrade providing guests with a larger room, King or Super King size bed, Temple Spa toiletries and an in room fridge stocked with complimentary fruit juices, fresh milk, water and a selection of sweet and savoury snacks.
Are towels provided at Warner's?
Yes, fresh white towels are provided in all room grades.
How often are rooms serviced at Warner Hotels?
Rooms are serviced on your day of arrival and then generally every other day of your stay, for example a stay arriving on a Friday and departing on the Monday would be serviced Friday and Sunday.
Can you smoke in your own room at Warner Hotels?
Smoking is permitted in designated external areas at all the Warner hotels and villages, but is not allowed in any of the internal venues or room accommodation. This includes electronic cigarettes and equivalents.
Check-in / Check-out
What time is standard check-in?
Check-in time for all rooms is 3pm.
When is check-out?
Check-out is by 10am on your day of departure however you are welcome to stay on the site until midday if you wish to spend more time at your Warner Hotel.
What if I arrive early to a Warners Hotel?
All the Warner country hotels and coastal villages are open to you from 11am, however rooms are not available until 3pm, unless you have purchased an early check-in service. You are welcome to enjoy beautiful gardens or have lunch in one of the many venues.
What if I need to leave early?
You can of course leave your hotel at any time however no refund will be made for any unused part of your holiday.
Can I check-in earlier than 3pm?
Yes, you can purchase the early check-in service for an additional £30 and your room will be ready from 12 noon. If you arrive early but don't need early access to your room then from 11:00am you are welcome to enjoy the grounds and restaurants of the hotel until your room becomes available.
Late check out at Warner's
You can purchase a late check-out at 12pm (instead of the standard 10am) for an additional £25 per room. This can be added when you make your booking online.
Is there a discount if you purchase early check-in and a late check-out?
Yes, you can purchase early check-in and late check-out for £50 per room saving you £5 compared to purchasing them separately.
What time is standard check-in?
Check-in time for all rooms is 3pm.
When is check-out?
Check-out is by 10am on your day of departure however you are welcome to stay on the site until midday if you wish to spend more time at your Warner Hotel.
What if I arrive early to a Warners Hotel?
All the Warner country hotels and coastal villages are open to you from 11am, however rooms are not available until 3pm, unless you have purchased an early check-in service. You are welcome to enjoy beautiful gardens or have lunch in one of the many venues.
What if I need to leave early?
You can of course leave your hotel at any time however no refund will be made for any unused part of your holiday.
Can I check-in earlier than 3pm?
Yes, you can purchase the early check-in service for an additional £30 and your room will be ready from 12 noon. If you arrive early but don't need early access to your room then from 11:00am you are welcome to enjoy the grounds and restaurants of the hotel until your room becomes available.
Late check out at Warner's
You can purchase a late check-out at 12pm (instead of the standard 10am) for an additional £25 per room. This can be added when you make your booking online.
Is there a discount if you purchase early check-in and a late check-out?
Yes, you can purchase early check-in and late check-out for £50 per room saving you £5 compared to purchasing them separately.
Activities
Are activities free at Warner's?
Most activities are free and included in your room rate, there are a few activities for which there is a small supplementary charge.
Do Warner Hotels have swimming pools?
Yes, every Warner Hotel has an indoor heated swimming pool
Which Warner's Hotels have fishing lakes?
Holme Lacy House - Herefordshire
Nidd Hall - North Yorkshire
Thoresby Hall - Nottinghamshire
Lakeside - Hampshire
Which Warner Hotels offer Bowls facilities?
Bembridge Coast, Lakeside and Gunton Hall have indoor bowling centres.
Please note that during bowls holidays, priority will be given for these facilities to guests who have paid the bowling supplement.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Are activities free at Warner's?
Most activities are free and included in your room rate, there are a few activities for which there is a small supplementary charge.
- Free activities typically include:
- Chargeable activities typically include:
Do Warner Hotels have swimming pools?
Yes, every Warner Hotel has an indoor heated swimming pool
Which Warner's Hotels have fishing lakes?
Holme Lacy House - Herefordshire
Nidd Hall - North Yorkshire
Thoresby Hall - Nottinghamshire
Lakeside - Hampshire
Which Warner Hotels offer Bowls facilities?
Bembridge Coast, Lakeside and Gunton Hall have indoor bowling centres.
Please note that during bowls holidays, priority will be given for these facilities to guests who have paid the bowling supplement.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Food & Drink
What meals are included in your break price at Warner Hotels?
Fully cooked breakfast including pancake options, porridge, eggs benedict along with a full continental buffet and in the evening a full three course dinner. Your extras will be lunch and any additional alcoholic or soft drinks.
How expensive are drinks at Warner hotels?
Drinks prices are broadly in line with average pub prices in the UK.
In 2025 a summary of drinks prices in the bars and restaurants are: large glass of wine (250ml) £9 -11, bottle of wine £30 - £50, beer, cider or lager £5 - £6 per pint, soft drinks £2.50 - £3.50 per glass, cocktails are all priced at £9.50 each.
Can I see the full Warner Hotels wine price list?
Yes, you can download the full 2025 price list here: Warner Hotels 2025 drinks price list (includes all alcoholic and soft options)
Do Warner's offer a drinks package?
Yes, you can purchase breaks at any of the 16 Warner Hotels with a drinks inclusive package. Breaks are dynamically priced so the cost can up and down depending on demand, having said that from our research the Drinks Inclusive package work out at an average of an additional £60 - £62 per person per night.
Wine and Dine package
As an alternative to the full drinks package guests can opt for a 'wine and dine' package which offers a choice of half a bottle of the house red, white or rosé wines served with the evening meal for a cost of £12 per person. This represents a modest discount of about £3 per person since the bottles of house wines are currently priced at just under £30 per bottle.
Do Warner's apply a service charge?
There is an optional 10% service charge applied to drinks and food bought purchased in the bars and cafés.
What if I have special dietary requirements?
All Warner Hotels cater for vegetarian and gluten-free diets as standard but please notify your hotel if you have any other dietary requirements when you book.
Can you liquidise my food?
Sorry, but Warner Hotels are no longer able to liquidise food, either as part of your dining option, or food brought onto our properties.
Can I bring my own food and drink?
No, you must only consume food and drink bought from your Warner Hotel or village whilst on the hotel premises.
(please note that there is now a small charge for after dinner tea and coffee in all Warner Hotels.)
What meals are included in your break price at Warner Hotels?
Fully cooked breakfast including pancake options, porridge, eggs benedict along with a full continental buffet and in the evening a full three course dinner. Your extras will be lunch and any additional alcoholic or soft drinks.
How expensive are drinks at Warner hotels?
Drinks prices are broadly in line with average pub prices in the UK.
In 2025 a summary of drinks prices in the bars and restaurants are: large glass of wine (250ml) £9 -11, bottle of wine £30 - £50, beer, cider or lager £5 - £6 per pint, soft drinks £2.50 - £3.50 per glass, cocktails are all priced at £9.50 each.
Can I see the full Warner Hotels wine price list?
Yes, you can download the full 2025 price list here: Warner Hotels 2025 drinks price list (includes all alcoholic and soft options)
Do Warner's offer a drinks package?
Yes, you can purchase breaks at any of the 16 Warner Hotels with a drinks inclusive package. Breaks are dynamically priced so the cost can up and down depending on demand, having said that from our research the Drinks Inclusive package work out at an average of an additional £60 - £62 per person per night.
Wine and Dine package
As an alternative to the full drinks package guests can opt for a 'wine and dine' package which offers a choice of half a bottle of the house red, white or rosé wines served with the evening meal for a cost of £12 per person. This represents a modest discount of about £3 per person since the bottles of house wines are currently priced at just under £30 per bottle.
Do Warner's apply a service charge?
There is an optional 10% service charge applied to drinks and food bought purchased in the bars and cafés.
What if I have special dietary requirements?
All Warner Hotels cater for vegetarian and gluten-free diets as standard but please notify your hotel if you have any other dietary requirements when you book.
Can you liquidise my food?
Sorry, but Warner Hotels are no longer able to liquidise food, either as part of your dining option, or food brought onto our properties.
Can I bring my own food and drink?
No, you must only consume food and drink bought from your Warner Hotel or village whilst on the hotel premises.
(please note that there is now a small charge for after dinner tea and coffee in all Warner Hotels.)
Single Guests
Do Warner's charge a supplement for single guests?
No, unlike many hotel chains Warners do not charge single guests any supplementary charge. To book the guaranteed lowest direct price as a single guest click here.
Do all Warner Hotels have single rooms?
Nearly all do with the exceptions of Cricket St Thomas, Thoresby Hall, and Corton Coastal Village - in these locations you will be offered a twin or double room and may have to pay a small under-occupancy charge.
Do Warners Hotels offer discounts for single travelers?
If you’re traveling solo, it’s worth asking for availability of the single rooms and any special offers on single occupancy which are offered at certain times throughout the year. If there are no single rooms or single discount offers then you will need to pay a single occupancy supplement for staying in a two person chalet or room. This could be up to 100% of the ‘per person’ booking price over the festive period of Christmas and New Year.
Do Warner's offer activities for single guests?
Most of the activities on offer are equally suitable for both single guests and groups and there are often social events hosted regularly in the public areas and bars throughout the day.
Do Warner's charge a supplement for single guests?
No, unlike many hotel chains Warners do not charge single guests any supplementary charge. To book the guaranteed lowest direct price as a single guest click here.
Do all Warner Hotels have single rooms?
Nearly all do with the exceptions of Cricket St Thomas, Thoresby Hall, and Corton Coastal Village - in these locations you will be offered a twin or double room and may have to pay a small under-occupancy charge.
Do Warners Hotels offer discounts for single travelers?
If you’re traveling solo, it’s worth asking for availability of the single rooms and any special offers on single occupancy which are offered at certain times throughout the year. If there are no single rooms or single discount offers then you will need to pay a single occupancy supplement for staying in a two person chalet or room. This could be up to 100% of the ‘per person’ booking price over the festive period of Christmas and New Year.
Do Warner's offer activities for single guests?
Most of the activities on offer are equally suitable for both single guests and groups and there are often social events hosted regularly in the public areas and bars throughout the day.
Parking
Can I park for free?
Yes, all Warner hotels offer plentiful free car parking within the hotel grounds.
Is the car parking area safe?
The parking areas are located within the hotel grounds and many have lighting at night. Staff regularly walk through the grounds during the day but all vehicles are left entirely at their owners risk and Warner Leisure Hotels cannot be held responsible for any losses.
Can I reserve a car parking space?
Only some of the top grade rooms come with reserved car parking spaces, otherwise parking spaces get allocated on a first come first served basis.
The following room grades offer reserved parking in these hotels:
Are there disabled parking zones near the reception?
Yes, disabled parking bays are provided for blue badge holders close to the hotels.
Do Warner Hotels have electric car charging points?
Yes, electric car charging points are available at all of the Warner Hotel locations. Note these cannot be reserved and are offered on a first come first served basis.
Note about EV charging at Warner Hotels:
Can I park for free?
Yes, all Warner hotels offer plentiful free car parking within the hotel grounds.
Is the car parking area safe?
The parking areas are located within the hotel grounds and many have lighting at night. Staff regularly walk through the grounds during the day but all vehicles are left entirely at their owners risk and Warner Leisure Hotels cannot be held responsible for any losses.
Can I reserve a car parking space?
Only some of the top grade rooms come with reserved car parking spaces, otherwise parking spaces get allocated on a first come first served basis.
The following room grades offer reserved parking in these hotels:
- Premier Room at Gunton Hall
- Bay Cottage at Lakeside
- Supreme Chalet at Lakeside
- Woodland Lodge at Lakeside
- Harbour Suite at Lakeside
- Garden Suite at Bembridge Coast at Norton Grange
- Mansion Room at Heythrop Park
Are there disabled parking zones near the reception?
Yes, disabled parking bays are provided for blue badge holders close to the hotels.
Do Warner Hotels have electric car charging points?
Yes, electric car charging points are available at all of the Warner Hotel locations. Note these cannot be reserved and are offered on a first come first served basis.
Note about EV charging at Warner Hotels:
- You need to pay to charge your vehicle, Warner no longer offer free EV charging.
- Many of the Warner hotels currently only offer two EV charging points and these tend to be 7kwh capacity ie. slow charge.
- Heythrop Hall has the greatest number of EV charging points with availability in both the North and South car parks.
- Runnymede-on-Thames has 8 EV charging points all running on the Monta pre pay app.
Guests with special needs
Do Warner Hotels offer accessible rooms?
Yes, you will find accessible rooms that are available at all Warner hotels. These rooms may vary in exactly what adaptations they provide. Some rooms are fully wheelchair accessible with integrated wet rooms. You will find accessible rooms either on the ground floor or higher floors served by a lift.
Please contact the main Warner customer service desk on on 0333 202 0304 (during office hours) to discuss your specific needs and in particular for the following:
• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
• whether anyone in your party needs to be accompanied by a Registered Assistance Dog.
The hotel can tell you everything you need to know about the suitability of the facilities and will try to make reasonable adaptations.
Using electric scooters and wheelchairs in Warner Hotels
Guests who are Blue Badge holders are welcome to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use a ground floor room should be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’.
In all cases wheelchairs and scooters must be stored inside your hotel room. Only 4 mph pavement vehicles are permitted within Warner Hotel premises and you must hold Public Liability Scooter Insurance.
You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday.
No liability for any accident, loss or damage to you or your mobility scooter will be accepted by Warner Leisure Hotels, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.
Do Warner Hotels offer accessible rooms?
Yes, you will find accessible rooms that are available at all Warner hotels. These rooms may vary in exactly what adaptations they provide. Some rooms are fully wheelchair accessible with integrated wet rooms. You will find accessible rooms either on the ground floor or higher floors served by a lift.
Please contact the main Warner customer service desk on on 0333 202 0304 (during office hours) to discuss your specific needs and in particular for the following:
• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
• whether anyone in your party needs to be accompanied by a Registered Assistance Dog.
The hotel can tell you everything you need to know about the suitability of the facilities and will try to make reasonable adaptations.
Using electric scooters and wheelchairs in Warner Hotels
Guests who are Blue Badge holders are welcome to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use a ground floor room should be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’.
In all cases wheelchairs and scooters must be stored inside your hotel room. Only 4 mph pavement vehicles are permitted within Warner Hotel premises and you must hold Public Liability Scooter Insurance.
You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday.
No liability for any accident, loss or damage to you or your mobility scooter will be accepted by Warner Leisure Hotels, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.
Offers and Deals
How can I get a promo code for Warner hotels?
If you sign up to the 'refer a friend' deal your friend will receive a £50 discount code off their first stay and you also get a £50 discount code for use against your next stay.
How can I get a promo code for Warner hotels?
If you sign up to the 'refer a friend' deal your friend will receive a £50 discount code off their first stay and you also get a £50 discount code for use against your next stay.
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The Last Minute Deals are fully inclusive and include:
credit - Warner hotel Signature Room
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credit - Spa Warner Hotels
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Cancellation Policy
If you need to cancel a Warner's hotel break then what determines what monies you can recover depends upon whether or not you took out the Warner Holiday Protection Plan when you made your booking.
What is the Warner Holiday Protection Plan?
This is basically a holiday cancellation insurance product that Warner offers its guests if they book a break more than 12 weeks from the actual stay date. If you book within 12 weeks of the stay date you cannot take out this cover.
How the booking process works
If you book more than 12 weeks before you stay you will be asked to pay a deposit for the break and also offered the option to purchase the Warner Holiday Protection Plan, you can purchase the cover at the time of booking or you can choose to add it at a later date up to 12 weeks before the stay date, note you can never add it once you are within 12 weeks of the stay date.
If you book within 12 weeks of a stay you will be required to pay for the break in full at the time of booking and if you subsequently need to cancel the booking for any reason you will forfeit the entire cost.
What does the Warner Holiday Protection Plan cost and what does it cover you for?
The cost of the plan varies depending on the length of stay, hotel and time of year, see the table below..
If you need to cancel a Warner's hotel break then what determines what monies you can recover depends upon whether or not you took out the Warner Holiday Protection Plan when you made your booking.
What is the Warner Holiday Protection Plan?
This is basically a holiday cancellation insurance product that Warner offers its guests if they book a break more than 12 weeks from the actual stay date. If you book within 12 weeks of the stay date you cannot take out this cover.
How the booking process works
If you book more than 12 weeks before you stay you will be asked to pay a deposit for the break and also offered the option to purchase the Warner Holiday Protection Plan, you can purchase the cover at the time of booking or you can choose to add it at a later date up to 12 weeks before the stay date, note you can never add it once you are within 12 weeks of the stay date.
If you book within 12 weeks of a stay you will be required to pay for the break in full at the time of booking and if you subsequently need to cancel the booking for any reason you will forfeit the entire cost.
What does the Warner Holiday Protection Plan cost and what does it cover you for?
The cost of the plan varies depending on the length of stay, hotel and time of year, see the table below..
Length of stay |
Country Hotels* |
Coastal Resorts** |
7 nights |
£60 |
£40 |
3-5 nights |
£30 |
£15 |
1-2 nights |
£20 |
£10 |
*Alvaston Hall, Bembridge Coast, Bodelwyddan Castle, Cricket St. Thomas, Heythrop, Holme Lacy House, Littlecote House, Nidd Hall, Sinah Warren, Studley Castle, The Runnymede on Thames, Thoresby Hall
**Corton, Gunton Hall, Lakeside, Norton Grange
**Corton, Gunton Hall, Lakeside, Norton Grange
What can you claim for?
Remember that you are only covered by the cancellation policy if something outside your control causes you to be unable to travel and these are strictly defined as:
You are required to provide written evidence of the issue preventing your travel ie. Doctors note, Jury Service notice or letter from your employer for redundancy. This has to be sent to Warner Leisure Hotels using recorded delivery.
If you do need to use the protection there is a fee payable (basically an excess on the policy) which varies depending on when you cancel and whether you have booked a festive break. See the table below..
Remember that you are only covered by the cancellation policy if something outside your control causes you to be unable to travel and these are strictly defined as:
- Illness
- Ailments brought on by any pre-existing medical condition
- Adverse weather conditions severe enough for a red alert to be issued by the met office
- Financial issues due to redundancy
- Jury service
You are required to provide written evidence of the issue preventing your travel ie. Doctors note, Jury Service notice or letter from your employer for redundancy. This has to be sent to Warner Leisure Hotels using recorded delivery.
If you do need to use the protection there is a fee payable (basically an excess on the policy) which varies depending on when you cancel and whether you have booked a festive break. See the table below..
Cancel due to: medical, jury service or redundancy |
Dates outside festive period |
Christmas & New Year |
more than 7 days before arrival (add-on's* refunded) |
£35 |
£70 |
less than 7 days before arrival (add-on's* not refunded) |
£35 |
£100 |
*Add on's are things like booked activities and room extra's
If you cancel due to adverse weather then it is assumed that this will be within 7 days before the stay..
Cancel due to: adverse weather* |
Dates outside festive period |
Christmas & New Year |
add-ons not refunded |
£50 |
£160 |
*Adverse weather has to be a met office issued red alert not to travel and occur on your day of either arrival or departure
