Frequently Asked Questions for Warner Leisure Hotels and Resorts
General
How many hotels do Warner's currently operate?
There are currently 16 hotels operating under the Warners brand throughout England and Wales but this will soon increase to 18. Warners have recently acquired their first hotel in Scotland - Dalmahoy Hotel & Country Club, and the Forest of Arden Country Club in the Midlands. Both hotels are currently being prepared to launch under the Warner Leisure Hotels brand
Is there a dress code at Warner hotels?
No, there is no dress code at Warner Hotels but most folk dress in smart casual.
(As a general guide smart casual for men would include dark jeans or chinos, with a collared shirt, loafers or similar shoes. The ladies usually don't need any help in knowing what smart casuals are!)
Are Warners Hotels for the elderly?
Many guests at Warner hotels tend to be over the age of 50 with the average guest age being 65. However you will find there are also plenty of younger adults staying and the varied entertainment and leisure facilities cater for a wide age range of adult guests.
What is the average guest age at Warner hotels?
The average age of guests at Warner Leisure Hotels is 65 and over. However many guests are younger and the wide range of activities and extensive facilities make sure all adult ages are well catered for.
Do younger aged guests stay on the weekends?
Yes, weekend breaks at Warner hotels tend to cater for guests aged from 45 to mid seventies, whereas mid-week breaks tend to attract retired guests so expect more people to be aged 65 plus.
What is the minimum guest age in a Warner's Hotel?
18 years of age.
Can you pay with cash at Warner's Hotels?
No, all Warner hotels operate a cashless system where your credit card is registered at check-in and then all purchases during your stay are charged to your room. You will receive an ongoing daily balance on your account delivered to your email every morning so it is easy to keep an eye on your spend.
What time does the evening show start at Warners?
The evening show usually starts at 9:30pm.
Which is the largest Warners hotel?
Heythrop Park
Which Warner's hotel is the highest rated?
Sinah Warren on Hayling Island, Hampshire consistently scores four and half stars out of five on Tripadvisor making it the most highly rated of all the Warner Hotels with the average rating across the rest being a very respectable four stars out of five.
We have two night deals to stay at Sinah Warren fully inclusive from just £84 per person
What is the Warner Hotels Pet Policy?
Unfortunately, pets are not allowed at any of the Warner Hotel locations with the exception of Registered Assistance Dogs - please notify your chosen hotel of this requirement when you make your booking.
Do Warners provide free WiFi?
Yes, there is complimentary WiFi available at all Warner Leisure Hotel and resort locations.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Warner gift card breaks or competition winners
Please make sure that you provide full guest details of the winner or gift card recipient at booking so that you are ensured of a smooth stay.
Are there any guest age restrictions for stays at Warner Hotels?
All Warner hotels are for adults only and guests must be age 18 or over. The hotel reserves the right to decline entry to persons below that age unless agreed by Warner Leisure Hotels in writing before arrival.
How do I pay for extras at Warner hotels, do you accept cash payments?
All of the Warner hotels are cashless. A room account will be set up on your arrival and any extras charged to it, payable by debit or credit card. The cashless account is updated every night of your stay and you can easily access it to check on your balance at any time.
Can I have visitors when I stay at a Warner Hotel?
Day visitors are welcome at all Warner Hotels. Non staying guests can also purchase leisure membership packages too. For more information please call your chosen hotel.
How many hotels do Warner's currently operate?
There are currently 16 hotels operating under the Warners brand throughout England and Wales but this will soon increase to 18. Warners have recently acquired their first hotel in Scotland - Dalmahoy Hotel & Country Club, and the Forest of Arden Country Club in the Midlands. Both hotels are currently being prepared to launch under the Warner Leisure Hotels brand
Is there a dress code at Warner hotels?
No, there is no dress code at Warner Hotels but most folk dress in smart casual.
(As a general guide smart casual for men would include dark jeans or chinos, with a collared shirt, loafers or similar shoes. The ladies usually don't need any help in knowing what smart casuals are!)
Are Warners Hotels for the elderly?
Many guests at Warner hotels tend to be over the age of 50 with the average guest age being 65. However you will find there are also plenty of younger adults staying and the varied entertainment and leisure facilities cater for a wide age range of adult guests.
What is the average guest age at Warner hotels?
The average age of guests at Warner Leisure Hotels is 65 and over. However many guests are younger and the wide range of activities and extensive facilities make sure all adult ages are well catered for.
Do younger aged guests stay on the weekends?
Yes, weekend breaks at Warner hotels tend to cater for guests aged from 45 to mid seventies, whereas mid-week breaks tend to attract retired guests so expect more people to be aged 65 plus.
What is the minimum guest age in a Warner's Hotel?
18 years of age.
Can you pay with cash at Warner's Hotels?
No, all Warner hotels operate a cashless system where your credit card is registered at check-in and then all purchases during your stay are charged to your room. You will receive an ongoing daily balance on your account delivered to your email every morning so it is easy to keep an eye on your spend.
What time does the evening show start at Warners?
The evening show usually starts at 9:30pm.
Which is the largest Warners hotel?
Heythrop Park
Which Warner's hotel is the highest rated?
Sinah Warren on Hayling Island, Hampshire consistently scores four and half stars out of five on Tripadvisor making it the most highly rated of all the Warner Hotels with the average rating across the rest being a very respectable four stars out of five.
We have two night deals to stay at Sinah Warren fully inclusive from just £84 per person
What is the Warner Hotels Pet Policy?
Unfortunately, pets are not allowed at any of the Warner Hotel locations with the exception of Registered Assistance Dogs - please notify your chosen hotel of this requirement when you make your booking.
Do Warners provide free WiFi?
Yes, there is complimentary WiFi available at all Warner Leisure Hotel and resort locations.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Warner gift card breaks or competition winners
Please make sure that you provide full guest details of the winner or gift card recipient at booking so that you are ensured of a smooth stay.
Are there any guest age restrictions for stays at Warner Hotels?
All Warner hotels are for adults only and guests must be age 18 or over. The hotel reserves the right to decline entry to persons below that age unless agreed by Warner Leisure Hotels in writing before arrival.
How do I pay for extras at Warner hotels, do you accept cash payments?
All of the Warner hotels are cashless. A room account will be set up on your arrival and any extras charged to it, payable by debit or credit card. The cashless account is updated every night of your stay and you can easily access it to check on your balance at any time.
Can I have visitors when I stay at a Warner Hotel?
Day visitors are welcome at all Warner Hotels. Non staying guests can also purchase leisure membership packages too. For more information please call your chosen hotel.
Rooms
What do you get in a standard room at Warners?
What are the differences between a Standard room and a Signature room?
The table below outlines the main differences between the room grades but please read our full guide to the Signature Room for more detail.
What do you get in a standard room at Warners?
- TV
- Most beds are King-size
- En-suite bathroom with towels
- Tea, coffee & hot chocolate making facilities
- Biscuits replenished daily
- Comfy chairs & reading lights
- Hairdryer
- Iron & ironing board
- Telephone
- Safe
- Check in from 3pm
What are the differences between a Standard room and a Signature room?
The table below outlines the main differences between the room grades but please read our full guide to the Signature Room for more detail.
Included |
Standard Room |
Signature Room |
Check in from 3pm |
✅ |
✅ |
Ensuite Bathroom (towels included) |
✅ |
✅ |
TV |
✅ |
✅ |
Comfy chairs with reading lights |
✅ |
✅ |
Hairdryer |
✅ |
✅ |
Iron with Ironing board |
✅ |
✅ |
Safe |
✅ |
✅ |
Telephone |
✅ |
✅ |
Fridge |
❌ |
✅ |
Fresh milk - still and sparkling water - Frobisher's fruit juices - supply of sweet and savoury snacks |
❌ |
✅ |
Bathrobes |
❌ |
✅ |
Temple Spa Toiletries |
❌ |
✅ |
Firm and soft pillow sets |
❌ |
✅ |
Are there fridges in Warner's Signature rooms?
Yes, the signature grade rooms come with a fridge stocked with fresh milk, still and sparkling water and fresh fruit juices.
Do Warner's standard rooms have a fridge?
No, the standard rooms do not have fridges.
Can you reserve a particular room number at Warner's?
Yes, you can reserve your favourite room number, group multiple rooms close together, or a pick room nearby the facilities for an extra £20 per room.
(Note: To reserve your preferred room you need to first book online - click here to book, once you have made your booking you can chat with our friendly team by clicking 'need help?' in the bottom right corner of your screen.)
What extras do you get in a Warner's signature room?
A signature room is an upgrade providing guests with a larger room, King or Super King size bed, Temple Spa toiletries and an in room fridge stocked with complimentary fruit juices, fresh milk, water and a selection of sweet and savoury snacks.
Are towels provided at Warner's?
Yes, fresh white towels are provided in all room grades.
Can you smoke in your own room at Warner Hotels?
Smoking is permitted in designated external areas at all the Warner hotels and villages, but is not allowed in any of the internal venues or room accommodation. This includes electronic cigarettes and equivalents.
Yes, the signature grade rooms come with a fridge stocked with fresh milk, still and sparkling water and fresh fruit juices.
Do Warner's standard rooms have a fridge?
No, the standard rooms do not have fridges.
Can you reserve a particular room number at Warner's?
Yes, you can reserve your favourite room number, group multiple rooms close together, or a pick room nearby the facilities for an extra £20 per room.
(Note: To reserve your preferred room you need to first book online - click here to book, once you have made your booking you can chat with our friendly team by clicking 'need help?' in the bottom right corner of your screen.)
What extras do you get in a Warner's signature room?
A signature room is an upgrade providing guests with a larger room, King or Super King size bed, Temple Spa toiletries and an in room fridge stocked with complimentary fruit juices, fresh milk, water and a selection of sweet and savoury snacks.
Are towels provided at Warner's?
Yes, fresh white towels are provided in all room grades.
Can you smoke in your own room at Warner Hotels?
Smoking is permitted in designated external areas at all the Warner hotels and villages, but is not allowed in any of the internal venues or room accommodation. This includes electronic cigarettes and equivalents.
Check-in / Check-out
What time is standard check-in?
Check-in time for all rooms is 3pm.
When is check-out?
Check-out is by 10am on your day of departure however you are welcome to stay on the site until midday if you wish to spend more time at your Warner Hotel.
What if I arrive early to a Warners Hotel?
All the Warner country hotels and coastal villages are open to you from 11am, however rooms are not available until 3pm, unless you have purchased an early check-in service. You are welcome to enjoy beautiful gardens or have lunch in one of the many venues.
What if I need to leave early?
You can of course leave your hotel at any time however no refund will be made for any unused part of your holiday.
Can I check-in earlier than 3pm?
Yes, you can purchase the early check-in service for an additional £20 and your room will be ready from 12 noon. If you arrive early but don't need early access to your room then from 11:00am you are welcome to enjoy the grounds and restaurants of the hotel until your room becomes available.
What time is standard check-in?
Check-in time for all rooms is 3pm.
When is check-out?
Check-out is by 10am on your day of departure however you are welcome to stay on the site until midday if you wish to spend more time at your Warner Hotel.
What if I arrive early to a Warners Hotel?
All the Warner country hotels and coastal villages are open to you from 11am, however rooms are not available until 3pm, unless you have purchased an early check-in service. You are welcome to enjoy beautiful gardens or have lunch in one of the many venues.
What if I need to leave early?
You can of course leave your hotel at any time however no refund will be made for any unused part of your holiday.
Can I check-in earlier than 3pm?
Yes, you can purchase the early check-in service for an additional £20 and your room will be ready from 12 noon. If you arrive early but don't need early access to your room then from 11:00am you are welcome to enjoy the grounds and restaurants of the hotel until your room becomes available.
Activities
Are activities free at Warner's?
Most activities are free and included in your room rate, there are a few activities for which there is a small supplementary charge.
Do Warner Hotels have swimming pools?
Yes, every Warner Hotel has an indoor heated swimming pool
Which Warner's Hotels have fishing lakes?
Holme Lacy House - Herefordshire
Nidd Hall - North Yorkshire
Thoresby Hall - Nottinghamshire
Lakeside - Hampshire
Which Warner Hotels offer Bowls facilities?
Bembridge Coast, Lakeside and Gunton Hall have indoor bowling centres.
Please note that during bowls holidays, priority will be given for these facilities to guests who have paid the bowling supplement.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Are activities free at Warner's?
Most activities are free and included in your room rate, there are a few activities for which there is a small supplementary charge.
- Free activities typically include:
- Chargeable activities typically include:
Do Warner Hotels have swimming pools?
Yes, every Warner Hotel has an indoor heated swimming pool
Which Warner's Hotels have fishing lakes?
Holme Lacy House - Herefordshire
Nidd Hall - North Yorkshire
Thoresby Hall - Nottinghamshire
Lakeside - Hampshire
Which Warner Hotels offer Bowls facilities?
Bembridge Coast, Lakeside and Gunton Hall have indoor bowling centres.
Please note that during bowls holidays, priority will be given for these facilities to guests who have paid the bowling supplement.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Food & Drink
What meals are included in your break price at Warner Hotels?
Fully cooked breakfast including pancake options, porridge, eggs benedict along with a full continental buffet and in the evening a full three course dinner. Your extras will be lunch and any additional alcoholic or soft drinks.
How expensive are drinks at Warner hotels?
Drinks prices are broadly in line with average pub prices in the UK.
In 2024 a summary of drinks prices in the bars and restaurants are: large glass of wine (250ml) £8 - 9, bottle of wine £30 - £50, beer, cider or lager £5 - £6 per pint, soft drinks £2.50 - £3.50 per glass.
Do Warner's apply a service charge?
There is an optional 10% service charge applied to drinks and food bought purchased in the bars and cafés.
What if I have special dietary requirements?
All Warner Hotels cater for vegetarian and gluten-free diets as standard but please notify your hotel if you have any other dietary requirements when you book.
Can you liquidise my food?
Sorry, but Warner Hotels are no longer able to liquidise food, either as part of your dining option, or food brought onto our properties.
Can I bring my own food and drink?
No, you must only consume food and drink bought from your Warner Hotel or village whilst on the hotel premises.
(please note that there is now a small charge for after dinner tea and coffee in all Warner Hotels.)
What meals are included in your break price at Warner Hotels?
Fully cooked breakfast including pancake options, porridge, eggs benedict along with a full continental buffet and in the evening a full three course dinner. Your extras will be lunch and any additional alcoholic or soft drinks.
How expensive are drinks at Warner hotels?
Drinks prices are broadly in line with average pub prices in the UK.
In 2024 a summary of drinks prices in the bars and restaurants are: large glass of wine (250ml) £8 - 9, bottle of wine £30 - £50, beer, cider or lager £5 - £6 per pint, soft drinks £2.50 - £3.50 per glass.
Do Warner's apply a service charge?
There is an optional 10% service charge applied to drinks and food bought purchased in the bars and cafés.
What if I have special dietary requirements?
All Warner Hotels cater for vegetarian and gluten-free diets as standard but please notify your hotel if you have any other dietary requirements when you book.
Can you liquidise my food?
Sorry, but Warner Hotels are no longer able to liquidise food, either as part of your dining option, or food brought onto our properties.
Can I bring my own food and drink?
No, you must only consume food and drink bought from your Warner Hotel or village whilst on the hotel premises.
(please note that there is now a small charge for after dinner tea and coffee in all Warner Hotels.)
Single Guests
Do Warner's charge a supplement for single guests?
No, unlike many hotel chains Warners do not charge single guests any supplementary charge. To book the guaranteed lowest direct price as a single guest click here.
Do Warners Hotels offer discounts for single travelers?
If you’re traveling solo, it’s worth asking for availability of the single rooms and any special offers on single occupancy which are offered at certain times throughout the year. If there are no single rooms or single discount offers then you will need to pay a single occupancy supplement for staying in a two person chalet or room. This could be up to 100% of the ‘per person’ booking price.
Do Warner's offer activities for single guests?
Most of the activities on offer are equally suitable for both single guests and groups and there are often social events hosted regularly in the public areas and bars throughout the day.
Do Warner's charge a supplement for single guests?
No, unlike many hotel chains Warners do not charge single guests any supplementary charge. To book the guaranteed lowest direct price as a single guest click here.
Do Warners Hotels offer discounts for single travelers?
If you’re traveling solo, it’s worth asking for availability of the single rooms and any special offers on single occupancy which are offered at certain times throughout the year. If there are no single rooms or single discount offers then you will need to pay a single occupancy supplement for staying in a two person chalet or room. This could be up to 100% of the ‘per person’ booking price.
Do Warner's offer activities for single guests?
Most of the activities on offer are equally suitable for both single guests and groups and there are often social events hosted regularly in the public areas and bars throughout the day.
Parking
Can I park for free?
Yes, all Warner hotels offer plentiful free car parking within the hotel grounds.
Is the car parking area safe?
The parking areas are located within the hotel grounds and many have lighting at night. Staff regularly walk through the grounds during the day but all vehicles are left entirely at their owners risk and Warner Leisure Hotels cannot be held responsible for any losses.
Can I reserve a car parking space?
Only some of the top grade rooms come with reserved car parking spaces, otherwise parking spaces get allocated on a first come first served basis.
Are there disabled parking zones near the reception?
Yes, disabled parking bays are provided for blue badge holders close to the hotels.
Do Warner Hotels have electric car charging points?
Yes, electric car charging points are available at all of the Warner Hotel locations.
Can I park for free?
Yes, all Warner hotels offer plentiful free car parking within the hotel grounds.
Is the car parking area safe?
The parking areas are located within the hotel grounds and many have lighting at night. Staff regularly walk through the grounds during the day but all vehicles are left entirely at their owners risk and Warner Leisure Hotels cannot be held responsible for any losses.
Can I reserve a car parking space?
Only some of the top grade rooms come with reserved car parking spaces, otherwise parking spaces get allocated on a first come first served basis.
Are there disabled parking zones near the reception?
Yes, disabled parking bays are provided for blue badge holders close to the hotels.
Do Warner Hotels have electric car charging points?
Yes, electric car charging points are available at all of the Warner Hotel locations.
Guests with special needs
Do Warner Hotels offer accessible rooms?
Yes, you will find accessible rooms that are available at all Warner hotels. These rooms may vary in exactly what adaptations they provide. Some rooms are fully wheelchair accessible with integrated wet rooms. You will find accessible rooms either on the ground floor or higher floors served by a lift.
Please contact the main Warner customer service desk on on 0333 202 0304 (during office hours) to discuss your specific needs and in particular for the following:
• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
• whether anyone in your party needs to be accompanied by a Registered Assistance Dog.
The hotel can tell you everything you need to know about the suitability of the facilities and will try to make reasonable adaptations.
Using electric scooters and wheelchairs in Warner Hotels
Guests who are Blue Badge holders are welcome to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use a ground floor room should be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’.
In all cases wheelchairs and scooters must be stored inside your hotel room. Only 4 mph pavement vehicles are permitted within Warner Hotel premises and you must hold Public Liability Scooter Insurance.
You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday.
No liability for any accident, loss or damage to you or your mobility scooter will be accepted by Warner Leisure Hotels, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.
Do Warner Hotels offer accessible rooms?
Yes, you will find accessible rooms that are available at all Warner hotels. These rooms may vary in exactly what adaptations they provide. Some rooms are fully wheelchair accessible with integrated wet rooms. You will find accessible rooms either on the ground floor or higher floors served by a lift.
Please contact the main Warner customer service desk on on 0333 202 0304 (during office hours) to discuss your specific needs and in particular for the following:
• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
• whether anyone in your party needs to be accompanied by a Registered Assistance Dog.
The hotel can tell you everything you need to know about the suitability of the facilities and will try to make reasonable adaptations.
Using electric scooters and wheelchairs in Warner Hotels
Guests who are Blue Badge holders are welcome to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use a ground floor room should be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’.
In all cases wheelchairs and scooters must be stored inside your hotel room. Only 4 mph pavement vehicles are permitted within Warner Hotel premises and you must hold Public Liability Scooter Insurance.
You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday.
No liability for any accident, loss or damage to you or your mobility scooter will be accepted by Warner Leisure Hotels, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.
Offers and Deals
How can I get a promo code for Warner hotels?
If you sign up to the 'refer a friend' deal your friend will receive a £50 discount code off their first stay and you also get a £50 discount code for use against your next stay.
How can I get a promo code for Warner hotels?
If you sign up to the 'refer a friend' deal your friend will receive a £50 discount code off their first stay and you also get a £50 discount code for use against your next stay.
If you are thinking of booking your next break at a Warner Leisure Hotel then make sure you secure the best deal by picking any of our fully inclusive offers available below
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The Last Minute Deals are fully inclusive and include:
credit - Warner hotel Signature Room
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credit - Spa Warner Hotels
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