Frequently Asked Question for Warner Leisure Hotels and Resorts
Is there a dress code at Warner hotels?
No, there is no dress code at Warner Hotels but most folk dress in smart casual.
(As a general guide smart casual for men would include dark jeans or chinos, with a collared shirt, loafers or similar shoes. The ladies usually don't need any help in knowing what smart casuals are!)
Are there fridges in Warners Signature rooms?
Yes, the signature grade rooms come with a fridge stocked with fresh milk, still and sparkling water and fresh fruit juices.
What time is early check-in at Warners?
The hotels are open from 11am and your room is ready for you by 3pm as standard service or from 12 noon on an early check in (costs £20 per room).
What is the average guest age at Warner hotels?
The average age of guests at Warner Leisure Hotels is 65 and over. However many guests are younger and the wide range of activities and extensive facilities make sure all adult ages are well catered for.
Do younger aged guests stay on the weekends?
Yes, weekend breaks at Warner hotels tend to cater for guests aged from 45 to mid seventies, whereas mid-week breaks tend to attract retired guests so expect more people to be aged 65 plus.
What is the minimum guest age in a Warner's Hotel?
18 years of age.
Can I check-in earlier than 3pm?
Yes, you can purchase the early check-in service for an additional £20 and your room will be ready from 12 noon.
Are towels provided at Warners?
Yes, fresh white towels are provided in all room grades.
Do you pay for activities in Warner Hotels?
Most activities are already included in your guest package price including evening entertainment. There are a few activities where a small additional fee is required for example tasting sessions like wine, tea or gin, Cycle Hire and fishing rod hire in venues with lakes.
Which Warner's Hotels have fishing lakes?
Holme Lacy House - Herefordshire
Nidd Hall - North Yorkshire
Thoresby Hall - Nottinghamshire
Lakeside - Hampshire
Is there a dress code at Warner hotels?
No, there is no dress code at Warner Hotels but most folk dress in smart casual.
(As a general guide smart casual for men would include dark jeans or chinos, with a collared shirt, loafers or similar shoes. The ladies usually don't need any help in knowing what smart casuals are!)
Are there fridges in Warners Signature rooms?
Yes, the signature grade rooms come with a fridge stocked with fresh milk, still and sparkling water and fresh fruit juices.
What time is early check-in at Warners?
The hotels are open from 11am and your room is ready for you by 3pm as standard service or from 12 noon on an early check in (costs £20 per room).
What is the average guest age at Warner hotels?
The average age of guests at Warner Leisure Hotels is 65 and over. However many guests are younger and the wide range of activities and extensive facilities make sure all adult ages are well catered for.
Do younger aged guests stay on the weekends?
Yes, weekend breaks at Warner hotels tend to cater for guests aged from 45 to mid seventies, whereas mid-week breaks tend to attract retired guests so expect more people to be aged 65 plus.
What is the minimum guest age in a Warner's Hotel?
18 years of age.
Can I check-in earlier than 3pm?
Yes, you can purchase the early check-in service for an additional £20 and your room will be ready from 12 noon.
Are towels provided at Warners?
Yes, fresh white towels are provided in all room grades.
Do you pay for activities in Warner Hotels?
Most activities are already included in your guest package price including evening entertainment. There are a few activities where a small additional fee is required for example tasting sessions like wine, tea or gin, Cycle Hire and fishing rod hire in venues with lakes.
Which Warner's Hotels have fishing lakes?
Holme Lacy House - Herefordshire
Nidd Hall - North Yorkshire
Thoresby Hall - Nottinghamshire
Lakeside - Hampshire
If you are thinking of booking your next break at a Warner Leisure Hotel then make sure you secure the best deal by picking any of our fully inclusive offers available below
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The Last Minute Deals are fully inclusive and include:
credit - Warner hotel Signature Room
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credit - Spa Warner Hotels
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What do you get in a standard room at Warners?
What is a signature room?
A signature room is an upgrade providing guests with a larger room, King or Super King size bed, Temple Spa toiletries and an in room fridge stocked with complimentary fruit juices, fresh milk, water and a selection of sweet and savoury snacks.
Which is the largest Warners hotel?
Heythrop Park
What time is standard check-in?
Check-in time for all rooms is 3pm.
When is check-out?
Check-out is by 10am on your day of departure however you are welcome to stay on the site until midday if you wish to spend more time at your Warner Hotel.
What if I arrive early to a Warners Hotel?
All the Warner country hotels and coastal villages are open to you from 11am, however rooms are not available until 3pm, unless you have purchased an early check-in service. You are welcome to enjoy beautiful gardens or have lunch in one of the many venues.
What if I need to leave early?
You can of course leave your hotel at any time however no refund will be made for any unused part of your holiday.
Do Warners Hotels offer discounts for single travelers?
If you’re traveling solo, it’s worth asking for availability of the single rooms and any special offers on single occupancy which are offered at certain times throughout the year. If there are no single rooms or single discount offers then you will need to pay a single occupancy supplement for staying in a two person chalet or room. This could be up to 100% of the ‘per person’ booking price.
What is the Warner Hotels Pet Policy?
Unfortunately, pets are not allowed at any of the Warner Hotel locations with the exception of Registered Assistance Dogs - please notify your chosen hotel of this requirement when you make your booking.
Do Warners provide free WiFi?
Yes, there is complimentary WiFi available at all Warner Leisure Hotel and resort locations.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Warner gift card breaks or competition winners
Please make sure that you provide full guest details of the winner or gift card recipient at booking so that you are ensured of a smooth stay.
What if I have any special requests?
If you have any special requests regarding your holiday accommodation, please advise us when making your booking and confirm your request in writing. Please include a telephone number in case of any query. We will endeavor to meet your requests, but we are very sorry that these cannot be guaranteed.
What if I have special dietary requirements?
All Warner Hotels cater for vegetarian and gluten-free diets as standard but please notify your hotel if you have any other dietary requirements when you book.
Can you liquidise my food?
Sorry but Warner Hotels are no longer able to liquidise food, either as part of your dining option, or food brought onto our properties.
Do Warner Hotels have electric car charging points?
Yes, electric car charging points are available at all of the Warner Hotel locations.
Are there any guest age restrictions for stays at Warner Hotels?
All Warner hotels are for adults only and guests must be age 18 or over. We reserve the right to decline entry to persons below that age unless agreed by us in writing before arrival.
How do I pay for extras at Warner hotels, do you accept cash payments?
All of the Warner hotels are cashless. A room account will be set up on your arrival and any extras charged to it, payable by debit or credit card.
Can I have visitors when I stay at a Warner Hotel?
Day visitors are being re-introducing during 2023. We have also re-opened our leisure membership packages too. For more information please call your chosen hotel.
Which Warner Hotels offer Bowls facilities?
Bembridge Coast, Lakeside and Gunton Hall have indoor bowling centres.
Please note that during bowls holidays, priority will be given for these facilities to guests who have paid the bowling supplement.
Smoking
Smoking is permitted in designated external areas at all the Warner hotels and villages, but is not allowed in any of the internal venues or room accommodation. This includes electronic cigarettes and equivalents.
Guests with special needs
Please contact the main Warner customer service desk on on 0333 202 0304 (during office hours) to discuss your specific needs and in particular for the following:
• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
• whether anyone in your party needs to be accompanied by a Registered Assistance Dog.
The hotel can tell you everything you need to know about the suitability of the facilities and will try to make reasonable adaptations.
Using electric scooters and wheelchairs in Warner Hotels
Guests who are Blue Badge holders are welcome to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use a ground floor room should be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’.
In all cases wheelchairs and scooters must be stored inside your hotel room. Only 4 mph pavement vehicles are permitted within Warner Hotel premises and you must hold Public Liability Scooter Insurance.
You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday.
No liability for any accident, loss or damage to you or your mobility scooter will be accepted by Warner Leisure Hotels, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.
Food and drink
Please note that you must only consume food and drink bought from your Warner Hotel or village whilst on the hotel premises. Please note that there will be a small charge for after dinner tea and coffee in all Warner Hotels from 2023.
- TV
- Most beds are King-size
- En-suite bathroom with towels
- Tea, coffee & hot chocolate making facilities
- Biscuits replenished daily
- Comfy chairs & reading lights
- Hairdryer
- Iron & ironing board
- Telephone
- Safe
- Check in from 3pm
What is a signature room?
A signature room is an upgrade providing guests with a larger room, King or Super King size bed, Temple Spa toiletries and an in room fridge stocked with complimentary fruit juices, fresh milk, water and a selection of sweet and savoury snacks.
Which is the largest Warners hotel?
Heythrop Park
What time is standard check-in?
Check-in time for all rooms is 3pm.
When is check-out?
Check-out is by 10am on your day of departure however you are welcome to stay on the site until midday if you wish to spend more time at your Warner Hotel.
What if I arrive early to a Warners Hotel?
All the Warner country hotels and coastal villages are open to you from 11am, however rooms are not available until 3pm, unless you have purchased an early check-in service. You are welcome to enjoy beautiful gardens or have lunch in one of the many venues.
What if I need to leave early?
You can of course leave your hotel at any time however no refund will be made for any unused part of your holiday.
Do Warners Hotels offer discounts for single travelers?
If you’re traveling solo, it’s worth asking for availability of the single rooms and any special offers on single occupancy which are offered at certain times throughout the year. If there are no single rooms or single discount offers then you will need to pay a single occupancy supplement for staying in a two person chalet or room. This could be up to 100% of the ‘per person’ booking price.
What is the Warner Hotels Pet Policy?
Unfortunately, pets are not allowed at any of the Warner Hotel locations with the exception of Registered Assistance Dogs - please notify your chosen hotel of this requirement when you make your booking.
Do Warners provide free WiFi?
Yes, there is complimentary WiFi available at all Warner Leisure Hotel and resort locations.
Can I search for a particular entertainment act at Warners Hotels?
Yes, you can search for any forthcoming entertainment act and book here.
Warner gift card breaks or competition winners
Please make sure that you provide full guest details of the winner or gift card recipient at booking so that you are ensured of a smooth stay.
What if I have any special requests?
If you have any special requests regarding your holiday accommodation, please advise us when making your booking and confirm your request in writing. Please include a telephone number in case of any query. We will endeavor to meet your requests, but we are very sorry that these cannot be guaranteed.
What if I have special dietary requirements?
All Warner Hotels cater for vegetarian and gluten-free diets as standard but please notify your hotel if you have any other dietary requirements when you book.
Can you liquidise my food?
Sorry but Warner Hotels are no longer able to liquidise food, either as part of your dining option, or food brought onto our properties.
Do Warner Hotels have electric car charging points?
Yes, electric car charging points are available at all of the Warner Hotel locations.
Are there any guest age restrictions for stays at Warner Hotels?
All Warner hotels are for adults only and guests must be age 18 or over. We reserve the right to decline entry to persons below that age unless agreed by us in writing before arrival.
How do I pay for extras at Warner hotels, do you accept cash payments?
All of the Warner hotels are cashless. A room account will be set up on your arrival and any extras charged to it, payable by debit or credit card.
Can I have visitors when I stay at a Warner Hotel?
Day visitors are being re-introducing during 2023. We have also re-opened our leisure membership packages too. For more information please call your chosen hotel.
Which Warner Hotels offer Bowls facilities?
Bembridge Coast, Lakeside and Gunton Hall have indoor bowling centres.
Please note that during bowls holidays, priority will be given for these facilities to guests who have paid the bowling supplement.
Smoking
Smoking is permitted in designated external areas at all the Warner hotels and villages, but is not allowed in any of the internal venues or room accommodation. This includes electronic cigarettes and equivalents.
Guests with special needs
Please contact the main Warner customer service desk on on 0333 202 0304 (during office hours) to discuss your specific needs and in particular for the following:
• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
• whether anyone in your party needs to be accompanied by a Registered Assistance Dog.
The hotel can tell you everything you need to know about the suitability of the facilities and will try to make reasonable adaptations.
Using electric scooters and wheelchairs in Warner Hotels
Guests who are Blue Badge holders are welcome to bring their mobility scooter to use during their stay. If you use a scooter or wheelchair for normal use a ground floor room should be requested at time of booking. If you choose an upper floor room or your vehicle is over 70cm wide you will need to book a ‘Wheelchair Accessible Room’.
In all cases wheelchairs and scooters must be stored inside your hotel room. Only 4 mph pavement vehicles are permitted within Warner Hotel premises and you must hold Public Liability Scooter Insurance.
You are responsible for ensuring that you are capable of safely operating your mobility scooter and for the security of your mobility scooter during your holiday.
No liability for any accident, loss or damage to you or your mobility scooter will be accepted by Warner Leisure Hotels, except to the extent that such loss or damage arises from our negligence or the negligence of our employees, agents or subcontractors.
Food and drink
Please note that you must only consume food and drink bought from your Warner Hotel or village whilst on the hotel premises. Please note that there will be a small charge for after dinner tea and coffee in all Warner Hotels from 2023.
