How to get in touch with Premier Inn

Premier Inn Customer Service	Premier Inn Group Booking ​(between 5 - 9 rooms)	​Premier Inn Group Booking ​(more than 10 rooms)
0333 003 8101 (lines open 9am-5pm Monday - Friday)	0333 003 8101 (lines open 9am-5pm Monday - Friday)	group.enquiries@whitbread.com

Premier Inn only publishes one phone number for guests to contact the hotel chain on which is 0333 003 8101. This number although not strictly classified as a Freephone number is a standard number meaning that it is included for free in any phone contracts inclusive minutes be that landline or mobile.

This phone number connects directly to guest services/customer services. Please note that the phone line is only manned from Monday to Friday, 9am till 5pm and there is no weekend service.

You can use the number to make enquiries regarding anything to do with Premier Inn hotels however for standard room bookings they encourage guests to book via their website. In fact booking using the phone usually results in a higher room rate being charged.

If you need to book for a group and will be requiring between 5 and 9 rooms then you will need to phone on 0333 003 8101, and if your group is even larger and you require in excess of 10 rooms then you will need to email your booking requirements to group.enquires@whitbread.com.

If you require specific information about a particular Premier Inn then you can contact that hotel directly using the hotel directory - www.premierinn.com/gb/en/hotels.html which lists every Premier Inn in the UK.

How to leave feedback or make a complaint to Premier Inn

If you wish to make a complaint, or make a claim for the 'Good Night Guarantee' (or pass on a compliment) then you will need to fill in the online webform which can be found here: secure2.premierinn.com/gb/en/feedback-form/feedback.html

Premier Inn aims to respond to enquiries made using this form within 5 working days.

​This website is not affiliated or endorsed by the Premier Inn brand