Read our guide to every FAQ's for Malmaison Hotels
The Malmaison Brand..
Where does the name ‘Malmaison’ come from?
The name originates from the Château de Malmaison on the outskirts of Paris which was the inspiration for the design and style of the hotels.
Who owns the Malmaison Hotels?
Frasers Hospitality which also owns the sister group Hotel Du Vin.
How many stars are Malmaison hotels?
Four Stars - rated by the AA hotel inspection programme
Is there a dress code at Malmaison Hotels?
No, there is no dress code, however the hotels are smart boutique style hotels and most guests dress as smart casual.
Which cities/towns have Malmaison hotels?
Booking and checking in..
What time is check in and check out at Malmaison?
Check in is from 3pm, and check out is by 11am on the day of departure.
Does Malmaison offer late check out?
Yes, you can extend your check out time for a charge of £15 per hour. Note on some room deals you can get a free late check out of 12 noon.
Does Malmaison offer free parking?
The parking arrangements vary for each hotel. Please see our separate full guide to parking at Malmaison hotels.
The Malmaison Brand..
Where does the name ‘Malmaison’ come from?
The name originates from the Château de Malmaison on the outskirts of Paris which was the inspiration for the design and style of the hotels.
Who owns the Malmaison Hotels?
Frasers Hospitality which also owns the sister group Hotel Du Vin.
How many stars are Malmaison hotels?
Four Stars - rated by the AA hotel inspection programme
Is there a dress code at Malmaison Hotels?
No, there is no dress code, however the hotels are smart boutique style hotels and most guests dress as smart casual.
Which cities/towns have Malmaison hotels?
- Scotland: Dundee, Edinburgh, Glasgow and Aberdeen
- Northern Ireland: Belfast
- England: Birmingham, Brighton, Cheltenham, Leeds, Liverpool, London, Manchester, Newcastle, Oxford, Reading, York
Booking and checking in..
What time is check in and check out at Malmaison?
Check in is from 3pm, and check out is by 11am on the day of departure.
Does Malmaison offer late check out?
Yes, you can extend your check out time for a charge of £15 per hour. Note on some room deals you can get a free late check out of 12 noon.
Does Malmaison offer free parking?
The parking arrangements vary for each hotel. Please see our separate full guide to parking at Malmaison hotels.
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Does Malmaison offer early check in? If your room becomes available early then the reception staff will do their best to allow you to have an earlier check in time. Can I store my luggage at reception if I arrive early or have a late departure? Yes, all Malmaison hotels offer free luggage storage on your arrival and departure day. Please request this at reception. What is the minimum age to book into a Malmaison hotel? The minimum age to stay in a room alone is 18. Younger children can stay if accompanied by a parent or guardian. |
What ID is required to check in?
You do not need your booking confirmation but you may be required to show some photo i.d. and also provide a valid credit or debit card for your room account.
You do not need your booking confirmation but you may be required to show some photo i.d. and also provide a valid credit or debit card for your room account.
Room questions..
What are different room grades available at Malmaison?
Room choice on offer includes: Standard and Standard Twin, Club and Club Twin, Club Deluxe and finally Signature Suite, the following table outlines the different features the room upgrades offer.
What are different room grades available at Malmaison?
Room choice on offer includes: Standard and Standard Twin, Club and Club Twin, Club Deluxe and finally Signature Suite, the following table outlines the different features the room upgrades offer.
Room Grade |
Features |
Standard (available as twin) |
King or super king bed, ensuite with bath and shower, desk and lounge chair, flatscreen TV |
Club (available as twin) |
Standard room features plus: Larger room, bathrobe + slippers, coffee machine, view of either the river or Liver building |
Club Deluxe |
Bigger than the club room with better views, guaranteed super king bed |
Signature Suite |
Club deluxe specification plus: located higher up in the hotel these rooms offer panoramic views and a lounge area with plasma TV |
What do you get as standard in a Malmaison Room?
En-suite bathrooms, power showers, digital TV, exclusive toiletries, 24 hour room service, hairdryers, ironing board and iron and complimentary tea and coffee making facilities.
Can you get laundry service?
Yes, all Malmaison hotels offer a 24hr turnaround laundry service for guests
Does Malmaison offer room service?
Yes, room service is available 24/7
Can extra beds be provided in the rooms?
Extra beds can be booked in advance for a charge of £30. Only the larger grade rooms can accommodate additional beds so you may need to upgrade your room choice.
Cots are provided free of charge but must also be booked in advance of your stay.
En-suite bathrooms, power showers, digital TV, exclusive toiletries, 24 hour room service, hairdryers, ironing board and iron and complimentary tea and coffee making facilities.
Can you get laundry service?
Yes, all Malmaison hotels offer a 24hr turnaround laundry service for guests
Does Malmaison offer room service?
Yes, room service is available 24/7
Can extra beds be provided in the rooms?
Extra beds can be booked in advance for a charge of £30. Only the larger grade rooms can accommodate additional beds so you may need to upgrade your room choice.
Cots are provided free of charge but must also be booked in advance of your stay.
Malmaison WiFi free service..
How good is the free WiFi provided in Malmaison hotels?
The WiFi service in all Malmaison hotels is provided by a company called Freshwave. The service is provided throughout the entire hotel and covers common areas and your room.
Compared to many free hotel WiFi systems the Malmaison hotels offer an excellent service and with these speeds you can easily stream services such as Netflix or Amazon Prime as well as the usual email, social media and use live business conferencing.
Food and Drink..
What time is breakfast at Malmaison Hotels?
Weekday breakfast service is from 7am till 10am, Weekend breakfast service is from 8am till 11am.
Do children get free breakfasts at Malmaison?
This depends on the child's age, up to age 4 it is free, see below for the full price breakdown:
What time is dinner served in the Mal Bar and Grill?
6pm till 9:30pm 7 days a week
Does Malmaison offer an afternoon tea service?
Yes, this is available Friday till Sunday 12 noon till 5pm
How good is the free WiFi provided in Malmaison hotels?
The WiFi service in all Malmaison hotels is provided by a company called Freshwave. The service is provided throughout the entire hotel and covers common areas and your room.
- Data usage: unlimited
- Upload Speed 10mbps
- Download Speed 10mbps
Compared to many free hotel WiFi systems the Malmaison hotels offer an excellent service and with these speeds you can easily stream services such as Netflix or Amazon Prime as well as the usual email, social media and use live business conferencing.
Food and Drink..
What time is breakfast at Malmaison Hotels?
Weekday breakfast service is from 7am till 10am, Weekend breakfast service is from 8am till 11am.
Do children get free breakfasts at Malmaison?
This depends on the child's age, up to age 4 it is free, see below for the full price breakdown:
- 0-4 years old – Free Breakfast
- 5-11 years old – Breakfast charged at 50% full price
- 12 and over breakfast charged at full adult price
What time is dinner served in the Mal Bar and Grill?
6pm till 9:30pm 7 days a week
Does Malmaison offer an afternoon tea service?
Yes, this is available Friday till Sunday 12 noon till 5pm
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Malmaison Hotel Pet Policy..
Do Malmaison hotels allow guests to bring dogs? Yes, all Malmaison hotels are dog friendly and you are welcome to bring up to 2 well behaved dogs per room. There is an additional charge for dogs which is £25 for one dog per night or £40 for two dogs per night. The charge includes a dog bed suitable for a small to medium sized dog, a protective mat, 2 dog bowls and a treat bag that includes ‘poo bags’. What are the terms and conditions for bringing my dog to stay in a Malmaison hotel?
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Malmaison Gift Cards..
How long are Malmaison gift cards valid for?
One year from date of purchase
What can I purchase with a Malmaison gift card?
They can be spent in any Malmaison hotel; in the bar, brasserie, spa, or against an overnight stay. Note they cannot be used to purchase any pre-paid or advance booking rates online.
Malmaison customer service..
What is the Malmaison guest reservation telephone number?
0330 016 0380 - this is a standard call rate number and included in mobile inclusive minute contracts.
What time does customer service operate?
Customer Service Opening Hours:
How long are Malmaison gift cards valid for?
One year from date of purchase
What can I purchase with a Malmaison gift card?
They can be spent in any Malmaison hotel; in the bar, brasserie, spa, or against an overnight stay. Note they cannot be used to purchase any pre-paid or advance booking rates online.
Malmaison customer service..
What is the Malmaison guest reservation telephone number?
0330 016 0380 - this is a standard call rate number and included in mobile inclusive minute contracts.
What time does customer service operate?
Customer Service Opening Hours:
- Monday to Friday - 9am to 7pm
- Saturday - 9am to 5:30pm
- Sunday - 10am to 4pm
